Process Excellence Black Belt

The Opportunity

At Vocus, we're seeking two experienced Process Excellence Black Belts to join our Transformation Office – Process Centre of Excellence. These are hands-on delivery roles focused on turning process intelligence into measurable customer, operational and commercial outcomes.

Reporting to the Head of Process Excellence, you'll work across customer, commercial, service and network operations to identify high-value improvement opportunities, build evidence-based business cases, and lead initiatives through implementation and benefit realisation.

What you'll be responsible for

• Lead a tightly prioritised portfolio of enterprise-scale telecom reengineering initiatives from executive charter through verified benefits and control handover.
• Use process mining, conformance, variant, bottleneck and root-cause analysis to isolate the few problems with the strongest evidence, value and delivery readiness.
• Read and navigate the enterprise process architecture, tracing issues and changes across value streams, Level 2 process groups, Level 3 processes and cross-functional dependencies.
• Create current-state and future-state process models to BPMN 2.0 and Vocus modelling conventions, under the Business Process Architect’s standards, review and approval.
• Translate process-intelligence findings into clear current-state evidence, targeted future-state designs, quantified benefits, delivery options and executive decisions.
• Set hard scope boundaries, hypotheses and success measures; stop or redirect work when evidence or value does not justify further effort.
• Partner with executives and senior operational leaders to resolve cross-functional trade-offs and mobilise accountable delivery teams.
• Design and implement agreed process and focused operating-model changes, while preserving architecture traceability, naming, ownership and repository controls.
• Establish controls and process-intelligence monitoring that demonstrate realised value and sustained performance.

What you'll bring to the role

Essential Experience

• Lean Six Sigma Black Belt certification from a recognised institution.
• 7+ years of hands-on process improvement, operational excellence and transformation experience.
• Strong telecommunications industry experience, ideally within complex B2B environments.
• Demonstrated experience redesigning and implementing end-to-end business processes.
• Proven success leading cross-functional transformation initiatives through execution and benefits realisation.
• Experience engaging and influencing senior executives and operational leaders.

Technical & Professional Capability

• Advanced BPMN 2.0 process modelling skills.
• Strong understanding of process architecture, process ownership and cross-functional dependencies.
• Experience working within formal architecture, modelling, governance and repository standards.
• Practical knowledge of telecommunications customer, commercial, service delivery, service assurance, billing, network and OSS/BSS processes.
• Strong analytical and problem-solving capability, with experience leveraging process intelligence and process mining insights.
• Expertise in root-cause analysis, future-state design, benefit measurement and operational controls.

Personal Attributes

• Commercially minded and outcome-focused.
• Confident challenging the status quo and influencing change.
• Comfortable operating in ambiguity and complexity.
• Highly collaborative with strong stakeholder management skills.
• Driven to deliver measurable business outcomes, not just recommendations.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.