Process Intelligence Engineer

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX!

PHOENIX Business Services is a Shared Service Center in Vilnius, Lithuania, with over 200 colleagues providing financial, accounting, procurement, and IT services to the PHOENIX Group.

But PHOENIX is so much more! Support us in supplying the people of Europe with medicine and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Here you can proactively master challenges, implement ideas, and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical wholesaler in Germany, and at the same time, the best integrated healthcare provider in Europe.

The heart of the role

As a Process Intelligence Engineer, you will drive data-driven process improvements across E2E Finance processes, leveraging Process Intelligence, automation and AI. You will work closely with cross-functional teams and stakeholders to identify inefficiencies, develop innovative solutions, and support the optimization of Finance processes.

Main responsibilities:

• Support the rollout of Process Intelligence technology across E2E Finance processes (P2P, O2C, R2R)
• Analyze process inefficiencies with cross-functional teams and derive data-driven improvements
• Act as a technical Process Intelligence expert, advising SSC clients on E2E process optimization
• Set up and operate Process Intelligence solutions, incl. data
integration and modeling
• Create customized, state-of-the-art Process Intelligence solution dashboards with defined Key Performance Indicators based on business requirements
• Develop AI-based solutions leveraging the context layer of Process Intelligence, incl. GenAI and Agentic AI

• Works closely with Local and Global Process Owners, GPO teams, and further CBS stakeholders (e.g., program management)
• Collaborates with Corporate IT for data access, architecture
alignment, and technical feasibility

What makes you beat

• Degree (Bachelor’s or Master’s) in data science, information
technology, business administration, or a related field, preferably with a focus on data analytics
• 3+ years of professional experience in business process analysis or data science/data engineering, preferably in process intelligence
• Proven track record in implementing data or Process Mining tools (e.g., Python, Celonis).
• Good knowledge of relational databases or programming, e.g., SQL
• Know-how in applying and integrating automation workflows (e.g., UiPath) as well as Artificial Intelligence (Large Language Models, Microsoft Copilot Studio, etc.) is beneficial.
• Experience working in shared services or finance operations is
beneficial

• Strong analytical mindset, able to translate complex data into
business-relevant insights
• Solid understanding of transactional Finance processes/workflows
• Strong communication skills, enabling effective interaction with both technical and non-technical stakeholders

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

• Hybrid work from the heart of Vilnius and your beloved home💖
• Leadership trainings, language courses and other.
• 4 trust days per year.
• Gamified monetary rewards for automation projects. 🎁
• Individualized competency development plan for your future career.
• Compensation for your home office 💲

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