Process Specialist

PaneraTech is an industrial technology company helping high-temperature processing industries such as glass and steel operate more efficiently, protect critical assets, and retain operational expertise. We combine AI, advanced sensors, and deep engineering knowledge to bring greater consistency to complex manufacturing operations. Our solutions help customers reduce energy consumption, improve productivity, and extend equipment life.

With teams in the multiple countries globally and serving manufacturers worldwide, we’re building the next generation of intelligent industrial operations—and looking for people who want to turn ambitious technology into practical results.

Working at PaneraTech
At PaneraTech, you will be part of a global, innovative and hybrid working team. Our corporate office is based in the United States with teammates across Europe, Asia, and South America.. Our collaborative culture values creativity, curiosity, and continuous improvement. We’re excited to welcome professionals who thrive in fast-moving environments and care deeply about making a real impact.

The Asset Performance Mindset
Success in this role requires more than technical knowledge. The candidate must be able to connect furnace conditions and operating practices to practical business outcomes.

• Understand how furnace operating practices, process conditions, and maintenance decisions affect refractory integrity, furnace stability, and campaign life.
• Interpret operational data, refractory inspection findings, and monitoring information to identify risks, deviations, and improvement opportunities.
• Translate technical findings into clear, evidence-based recommendations, distinguishing verified observations from potential risks and areas requiring further investigation.
• Build customer trust through technical credibility, effective communication, and practical guidance that supports improved operating and maintenance practices.
• Connect furnace performance and refractory life to production continuity, OPEX, CAPEX, and asset-related risks. Prioritize recommendations according to technical significance and business impact.
• Promote structured, data-driven furnace management and demonstrate the value of technical audits and asset performance improvement initiatives.
• Work effectively with internal technical, reporting, project engineering team, and data science teams, sharing field experience to strengthen organizational expertise and support the development of PaneraTech's digital solutions, including the Digital Furnace Assistant (DFA).
• Adjust effectively to different customer requirements, plant cultures, furnace configurations, and operational challenges while maintaining consistent technical standards.

Key Responsibilities

• Conduct furnace process audits, assessing operating practices, refractory condition, and asset-related risks.
• Analyze operational, production, energy, thermal, maintenance, and inspection data to identify deviations and improvement opportunities.
• Evaluate refractory wear rates and their potential impact on asset integrity and campaign life.
• Develop evidence-based, prioritized recommendations for furnace performance, asset protection, and risk management.
• Prepare technical audit reports, present findings to stakeholders, and coordinate follow-up actions within the agreed scope.
• Provide technical guidance and training to customers on furnace operations, refractory performance, and asset management.
• Support customer adoption of PaneraTech's digital monitoring technologies and data-driven furnace management practices.
• Collaborate with technical and data science teams to support the development of digital solutions, including the Digital Furnace Assistant (DFA).
• Coordinate audit planning and delivery with reporting, project management, project engineerung, field and data analysis teams.
• Share technical expertise and best practices to strengthen organizational capabilities and support continuous improvement.
• Stay updated with current advancements in glass manufacturing, refractory technology, and digital asset management.
• Support technical sales activities and customer pilots by demonstrating the technical value of PaneraTech's solutions.

What Success Looks Like

• Customers adopt improved furnace operating practices and establish consistent, data-driven decision-making across shifts.
• Sustained and effective customer use of PaneraTech's digital monitoring platforms, including XSight and Polaris, where applicable.
• Technical reports demonstrate progress against agreed objectives for asset protection, CAPEX preservation, OPEX improvement, and AI readiness.
• Strong customer relationships demonstrated program value, high satisfaction, and sustainable contract renewals.
• Active contribution to technical sales, customer pilots, and the expansion of PaneraTech's solutions across customer organizations.
• Practical recommendations, knowledge sharing, and collaboration that strengthen furnace performance, asset management, and organizational capabilities.