Process Specialist, Core HR (Kone Business Services) F/M

KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.

We are looking for a new Process Specialist, Core HR focusing on supporting and improving HR processes (especially Core HR and Workday) within the People & Communications Services team. The position involves process analysis, continuous improvement, documentation, training, stakeholder collaboration, and ensuring high-quality HR service delivery aligned with business strategy.

What will be your daily responsibilities?

• Contribute in development, maintenance and improvement of the support provided by People and Communications Services (P&C Services) for HR processes including Workday functionalities
• Participate to daily P&C Services delivery and support P&C Services Agents and Analysts in resolving different queries
• Review the processes from centralized HR Service delivery perspective to provide input for the Process Managers, P&C Services and Centres of Expertise (CoE) teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions
• Provide input for CoE process development through continuous improvement and LEAN methodology to simplify the way of working for HR processes
• Analyse HR process or HR processes related employee or other stakeholder experience as visible in P&C Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to Process Manager, P&C services, Head of P&C Services and Area/Global CoE teams
• Help P&C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels
• Act as the P&C Services representative towards respective CoE colleagues on Area or Global CoE level. Help Area/Global CoE to understand, implement, and improve P&C Services support
• Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global CoE in collaboration with P&C Services colleagues
• Analyse and document processes and related roles and responsibilities in the service set-up phase or development phase
• Train and coach P&C Services team regarding different HR processes including the related Workday functionalities.
• Support P&C Services operations to implement quality improvement initiatives
• Maintain a strong working relationship with HR process and solution owners as well as with unit and area level CoE network
• Support and participate to P&C Services Agent on-boarding, tool & process training for users (HR, external trainers or training providers, employees and managers)
• Continuous documentation and development of the knowledge base
  

What do you need to be successful in this role?

• Experience and knowledge in different HR processes with special focus on Core HR areas of expertise in business HR and HR SSC environment
• IT knowledge (MS Office on advanced level) and knowledge of HR tools, ideally Workday or similar)
• Advanced experience with using Workday
• Experience in continuous improvement (e.g. six sigma, lean etc.) or data processing and analyzing
• Service concept/process development experience is an advantage.
• Transitions and project experience is an advantage
• Empathy and true service mindset to ensure great employee experience for the service delivery
• Presentation and communication skills, ability to review and train processes from different user groups perspectives
• Attention to detail.
• Reporting capability based on pre-defined requirements.
• Strong communication skills to be able to create clarity for shared service center and customers.
• Strong working language skills both in writing and spoken required for at least English and ideally for one of the European languages

What KONE has to offer?

• We value your authentic self
• Diversity, equality and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• We are passionate about safety, quality and innovation

Some of our many benefits include:

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work

Salary
From 1900 EUR/month/gross; Our final offer will be based on your experience and qualifications

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.