Process Support Specialist

About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale. What You’ll Be Doing Prepare and process invoices Submit warranty registrations and rebate documentation Manage administrative tasks and documentation Maintain accurate digital records Support office managers with daily operations Assist with customer service tasks when needed Help with basic social media content and scheduling What We’re Looking For Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is a MUST Strong English communication skills (written and spoken) Experience as a Virtual Assistant, Admin, or similar role Highly organized with strong attention to detail Comfortable using tools and learning new systems Able to work independently and manage multiple tasks Nice to Have (Not Required) Experience handling permits, rebates, or documentation Familiarity with social media tools Fully remote, long-term opportunity Work directly with US-based teams Stable full-time schedule Clear processes and structured work Opportunity to grow into higher-level roles