Procurement Digital Transformation Lead | Hybrid NY

The Procurement Digital Transformation Lead develops and executes the digital procurement roadmap that enables Enterprise Procurement to operate as a scalable, data-driven, and AI-enabled function. The role is responsible for translating procurement strategy and operating-model requirements into technology, automation, workflow, and digital capabilities that improve efficiency, governance, stakeholder experience, and enterprise value. Working collaboratively across the Procurement Center of Excellence (COE), Category Management, Vendor Management, Procurement Operations Hub, Information Technology, Finance, Legal, and business stakeholders, the role leads procurement technology initiatives, process digitization, automation, AI-enabled capabilities, and adoption of modern procurement tools. The Procurement Digital Transformation Lead serves as the functional lead for digital procurement transformation and partners with Procurement Operations and the COE to progressively transition repeatable work toward automated and digitally enabled execution.

Duties & Responsibilities

Digital Procurement Strategy & Roadmap

• Develop and maintain the enterprise Digital Procurement Roadmap aligned with Procurement strategy, operating-model priorities, and business objectives.

• Translate procurement capability requirements into prioritized technology, automation, analytics, and digital enablement initiatives across the Source-to-Pay lifecycle.

• Develop business cases, implementation roadmaps, and value propositions supporting procurement technology investments and capability enhancements.

• Evaluate emerging procurement technologies, AI capabilities, and digital solutions to improve scalability, decision-making, compliance, and stakeholder experience.

• Monitor delivery against roadmap milestones, expected benefits, adoption targets, and procurement maturity objectives.

Procurement Technology & Platform Enablement

• Serve as the functional lead for procurement technology capabilities, including Source-to-Pay, sourcing, contract lifecycle management, supplier and vendor management, analytics, intake, and workflow automation solutions.

• Partner with Information Technology, Enterprise Architecture, Information Security, and technology vendors to define functional requirements and support system design, configuration, testing, deployment, and enhancement activities.

• Ensure procurement technology solutions support enterprise governance, data standards, user experience, process consistency, and operational scalability.

• Partner with Procurement Intelligence to enable procurement dashboards, supplier and vendor scorecards, performance reporting, and actionable digital insights.

• Support digital tooling and reporting capabilities required for Vendor Management governance, including scorecards, QBR reporting, action tracking, and risk/performance visibility.

Process Automation, AI & Digital Workforce

• Lead end-to-end process digitization and automation initiatives across Procurement in partnership with the Procurement Operations Hub and COE.

• Identify repetitive, rules-based, and high-volume activities suitable for workflow automation, intelligent automation, AI-enabled solutions, or digital workforce execution.

• Design and implement AI-enabled procurement capabilities that improve productivity, quality, cycle time, decision support, and stakeholder experience.

• Partner with the Procurement Operations Hub to transition repeatable Source-to-Pay activities toward automated execution while maintaining appropriate controls, service quality, and exception management.

• Establish governance, controls, monitoring, and human oversight requirements for AI-enabled procurement processes and digital workforce capabilities.

Transformation Delivery & Change Enablement

• Lead procurement transformation initiatives from business case and requirements definition through implementation, adoption, stabilization, and benefits realization.

• Develop project plans, implementation roadmaps, resource requirements, risk assessments, and executive communications for digital procurement initiatives.

• Coordinate cross-functional teams across Procurement, Information Technology, Finance, Legal, Compliance, Information Security, and business stakeholders.

• Develop training, communications, user guidance, and change-management activities that drive adoption of new technologies, automated workflows, and standardized digital processes.

• Promote a culture of innovation, digital fluency, continuous learning, and responsible AI adoption across the Procurement organization.

Business Partnership, Governance & Performance

• Serve as the primary digital procurement partner to Category Management, Vendor Management, Procurement Operations Hub, Procurement Intelligence, and other COE capabilities.

• Ensure digital procurement initiatives comply with enterprise security, privacy, risk, regulatory, technology, and procurement governance requirements.

• Develop and monitor KPIs measuring technology adoption, automation effectiveness, cycle-time improvement, process standardization, user experience, and benefits realization.

• Provide procurement leadership with transparent reporting on transformation progress, digital maturity, risks, dependencies, adoption, and realized value.

• Identify continuous improvement opportunities through process performance data, stakeholder feedback, benchmarking, and emerging digital procurement practices.

Minimum Qualifications

• Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, Information Technology, Engineering, or equivalent experience as listed below.

• Minimum 5-7 years of experience in procurement transformation, digital transformation, procurement technology, business transformation, process improvement, or related disciplines.

• Demonstrated experience implementing or enhancing procurement or enterprise technology platforms and leading cross-functional transformation initiatives.

• Strong understanding of Source-to-Pay processes, workflow automation, procurement operating models, process design, and digital enablement.

• Experience translating business requirements into technology, automation, or process solutions and driving organizational adoption.

• Excellent project management, analytical, communication, change management, and stakeholder engagement skills.

• Must be able to adhere to a hybrid work schedule which consists of reporting to our 100 Church Street, NYC office every Tuesday, Wednesday & Thursday.

Preferred Qualifications

• Master's degree (MBA, Information Systems, or related discipline).

• PMP, Lean Six Sigma, Prosci Change Management, CPSM, CIPS, or equivalent professional certification.

• Experience with enterprise procurement and workflow platforms such as Workday, Coupa, SAP Ariba, Icertis, ServiceNow, Microsoft Power Platform, or similar technologies.

• Experience implementing AI-enabled procurement, intelligent automation, robotic process automation (RPA), digital workflow, or analytics solutions.

• Healthcare payer, managed care, or other highly regulated industry experience.

• Experience supporting supplier or vendor management technology, scorecard automation, digital governance, or performance reporting capabilities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $83,100 - $120,360

• All Other Locations (within approved locations): $73,400 - $109,225

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

About Us

Healthfirst is New York’s largest not-for-profit health insurer offering it’s nearly 1.7 million members access to high-quality, affordable healthcare. As part of the community for nearly 30 years, Healthfirst’s unique advantage is rooted in its belief that good health doesn’t start in a doctor’s office. The company’s mission is to put its members first by working closely with care providers and community leaders to address broader issues that can impact health and well-being. This value-based care model is the foundation of the company’s sustained growth in one of the most dynamic markets in the country. So, if you are passionate about what you do and want to work for a company that is focused on the future and dedicated to making a difference in people’s lives, then Healthfirst is for you.

Click here to navigate back to the career site!