Prod Func Cons SAP CX & eCommerce Ex
- Hiring from
- Colombia
- Work type
- Remote
- Posted
- Sep 24, 2026
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Requirements
Required – Technical Skills
- 7+ years of experience as a Business Analyst, Functional Consultant, Product Owner, or similar role in enterprise Customer Experience (CX) transformation initiatives.
- Proven expertise in at least one of the following SAP Customer Experience solutions:
- SAP Sales Cloud V2
- SAP Service Cloud V2
- SAP Customer Engagement (Emarsys)
- Strong experience gathering, documenting, analyzing, and validating business and functional requirements.
- Deep understanding of sales, service, or customer engagement business processes.
- Experience defining scalable business solutions aligned with organizational goals and industry best practices.
- Strong knowledge of integrations, APIs, data management, reporting frameworks, and enterprise architecture concepts.
- Experience creating user stories, acceptance criteria, process maps, functional specifications, and business documentation.
- Experience working within Agile delivery environments and using tools such as Jira and Confluence.
- Experience supporting testing activities, including UAT, validation, and defect management.
- Ability to collaborate effectively with business stakeholders, architects, developers, and project teams.
Required – Soft Skills
- Excellent communication and presentation skills.
- Strong stakeholder management and business relationship-building abilities.
- Strategic thinking and problem-solving mindset.
- Ability to influence decisions across business and technology teams.
- Strong facilitation and workshop leadership capabilities.
- Ability to drive multiple initiatives simultaneously.
- Mentoring and coaching skills for junior team members.
- Strong organizational and analytical skills.
Nice to Have (Technical Skills)
- SAP CX certifications related to Sales Cloud V2, Service Cloud V2, or Emarsys.
- Experience with SAP BTP, SAP Integration Suite, and SAP S/4HANA integrations.
- Knowledge of AI-driven customer engagement and automation capabilities.
- Experience participating in large-scale digital transformation programs.
- Familiarity with CRM, marketing automation, customer service platforms, and customer data solutions.
Responsibilities (Activities to Perform)
- Lead discovery sessions, workshops, and requirements-gathering activities with business stakeholders.
- Analyze and document business, functional, and non-functional requirements.
- Design and optimize business processes within SAP Sales Cloud V2, SAP Service Cloud V2, or SAP Customer Engagement (Emarsys).
- Translate business objectives into scalable and efficient SAP CX solutions.
- Define user stories, acceptance criteria, process flows, and functional specifications.
- Collaborate with architects and technical teams to define integrations, data strategies, and solution designs.
- Support testing activities, including test strategy definition, UAT coordination, and solution validation.
- Identify opportunities for process improvement, automation, and innovation.
- Act as a trusted advisor to business stakeholders and provide recommendations aligned with industry best practices.
- Mentor Business Analysts and promote standards, methodologies, and best practices.
- Ensure alignment between business objectives, technology solutions, and project deliverables.
- Support delivery teams throughout implementation, deployment, and post-go-live activities.
Required Languages
- English: Upper-Intermediate to Fluent (B2+ / C1)
Additional Information
Location
- Bangalore, India. Colombia (Remote)
Travel Requirements
- Occasional travel may be required based on client or project needs.
Special Conditions
- Candidates must have expertise in at least one of the following solutions: SAP Sales Cloud V2, SAP Service Cloud V2, or SAP Customer Engagement (Emarsys).
- Experience interacting with senior business stakeholders and cross-functional teams is required.
- Experience in enterprise digital transformation initiatives is highly preferred.
- The role requires strong business analysis, stakeholder management, and SAP CX functional expertise.