Product Architect

Role Purpose

The Product Solution Architect is a seasoned member of the Owner Lifecycle Products team who conceives creative, value-enabling product solutions across the lifecycle of an owner and the lifecycle of a hotel – from development and deal, through architecture & design, construction, opening, operation and renewal. The role bridges product management and solution architecture: it translates business processes and owner/hotel journeys into product solution designs, underlying data models and AI-enabled capabilities (AI assistants, agentic automation), and proves them through rapid prototyping. The Product Solution Architect helps set the vision and parameters that product domain teams and Agile delivery teams operate within and helps develop and support governance processes that ensure deliverables meet the Company’s standards for performance, availability, quality, security, and maintainability.

Your Day to Day

• Develops creative, unified product solution designs that span the owner and hotel lifecycle (development, architecture & design, construction, opening, operation, renewal), are scalable across regions and brands, and ensure the use of industry and enterprise technology standards; contributes to roadmaps incorporating industry best practices.
• Translates industry technology direction and frontier AI innovation (AI assistants, agentic automation, predictive insights) into business value and serves as a key advisor to product domain leaders and stakeholders, providing new research and innovative approaches.
• Accountable for the development of high level business cases and solution options, with the ability to influence senior leadership, business partners, architects and key stakeholders across product domains and other functional areas on the adoption of creative product solutions and drive the solution to completion.
• Research and evaluate, or provide direction to others researching and evaluating, new technologies and AI enablement opportunities coming to market – technology agnostic, within and beyond the current platform stack – and their potential application to the Owner Lifecycle product portfolio and business plans.
• Analyzes business processes, owner/operator journeys and systems from end to end across all lifecycle phases, including the underlying data model and integration needs, partnering with product, technology and business colleagues as appropriate.
• Provides guidance and enterprise‐wide influence leading to solutions that are well engineered, operable, maintainable, scalable, and delivered on schedule; partners with product domain leaders on rapid prototyping, turning concepts into working solutions quickly.
• Advises in decisions regarding strategic partnerships, vendor selection, build-vs-buy evaluations and statements of work.

What We Need from You

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
• Typically a minimum of 10-15+ years of progressive work related experience across product management and solution architecture, with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position; hospitality or owner-facing platform experience preferred.
• Technical mastery and competency in product solution architecture, with vast knowledge of the capabilities and constraints of the technologies supported – deep working expertise in the Salesforce ecosystem and technology-agnostic fluency across experience-enabling and AI assistant capabilities.
• Expert understanding of the business processes, value-enabling capabilities and data models that underpin the owner and hotel lifecycle (development, design & construction, opening, operation, renewal) and of the designs and technology footprints of multiple products within a product family.
• Champion engineering process disciplines (e.g., Scrum, Agile, Kanban, ITIL).
• Champion responsible AI practices and governance (e.g. Einstein Trust Layer usage, responsible‐AI review, data grounding) alongside engineering process disciplines (Scrum, Agile, Kanban).
• Platform Focused (current stack – Salesforce):
• Experience Cloud (owner/operator portals)
• Agentforce (agents, topics, actions, guardrails)
• Data Cloud (identity resolution, data grounding)
• MuleSoft / API-led integration and Enterprise Integration Patterns
• CRM data models (owner, hotel and account 360)
• Flow and platform automation
• Security, sharing and access management
• Release, environment and DevOps practices
• Event-driven and microservice architecture
• Public facing APIs and API gateways
• Data Focused:
• Data model design and governance
• Data Design Principles and Best Practices
• Reporting and Analytics Design Platforms
• Data platforms knowledge for data residency decisions (Salesforce Data Cloud, GCP/BigQuery)
• BI tools (Tableau, Tableau Next)
• Value and adoption analytics
• Decision Science Experience, Including Machine Learning, Artificial Intelligence and agentic/LLM solutions
• Predictive insights and personalization
• Master Data Management Applications
• Solution & Experience Focused (technology agnostic):
• Owner and hotel lifecycle journeys (development, design & construction, opening, operation, renewal)
• Frontier AI / agentic and AI assistant solutions (e.g. Agentforce, conversational AI platforms, LLM-based assistants)
• Rapid prototyping and proof-of-concept delivery
• Business process mapping and re-engineering
• Multi-surface experience design (web, mobile, AI agent)
• Value case development and adoption measurement
• Build-vs-buy evaluation frameworks
• Data Focused:
• Hospitality owner and hotel data

Travel - 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.