Product & Brand Licensing Quality Specialist

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be:

This position will be based at our Corporate Headquarters located in Charlotte, NC.

About the Role:

The Brand Licensing Quality Specialist supports the execution of Brand Licensing Quality activities across North America and Latin America, while also providing broader product and field-quality support to the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America based on business priorities.

As part of the Global Quality & Compliance organization, this role reviews product and manufacturer submissions, maintains licensee quality and performance records, supports risk-based quality assessments for prospective and existing licensees, and follows corrective actions through closure. The role also analyzes warranty, service, return, consumer, and licensee performance data to identify trends, support product-quality decisions, and reduce risk.

Working cross-functionally with Brand Licensing, Customer Service, Sales, Supplier Quality, R&D, Product Care, Product Compliance, Responsible Sourcing, licensees, and other regional and global partners, this role coordinates information, identifies gaps, supports risk-based decisions, and helps maintain consistent quality governance. Success requires strong analysis, disciplined follow-up, clear documentation, and collaborative problem-solving.

Key Responsibilities:

• Review licensed-product, manufacturer, packaging, and related quality submissions for completeness, consistency, and alignment with defined requirements; document findings and coordinate clarification or follow-up when information is missing or inconsistent.
• Maintain accurate licensee quality and performance records, including assessment status, audit results, submission quality, agreed targets, corrective actions, performance indicators, and supporting evidence in designated systems and trackers.
• Perform and support risk-based desktop quality assessments for prospective and existing licensees, evaluating quality-management capability, supplier controls, product-quality processes, service readiness, performance monitoring, and evidence of effective implementation.
• Support licensee onboarding, renewal, amendment, and category-extension reviews by consolidating quality information, identifying risks and gaps, and preparing clear recommendations, conditions, actions, owners, and timing for decision checkpoints.
• Monitor licensed-product and licensee performance using available indicators such as consumer ratings, service-call or return information, quality incidents, audit results, and product or supplier performance records; highlight negative trends and emerging risks.
• Coordinate corrective and preventive action follow-up with licensees and internal stakeholders, evaluate submitted evidence, track commitments and due dates, and escalate material risks or overdue actions through the appropriate governance process.
• Prepare and maintain Brand Licensing quality reports, scorecards, dashboards, assessment summaries, and governance updates.
• Support consistent communication of quality requirements, review outcomes, required actions, and escalation needs to licensees and internal stakeholders.
• Improve standard work, templates, trackers, and reporting methods that increase the efficiency and consistency of Brand Licensing Quality execution.

Minimum Qualifications:

• Bachelor’s degree in Engineering or related technical field; equivalent experience considered
• Minimum 3 years of experience in quality engineering, field quality, or product performance analysis within a manufacturing environment
• Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)
• Working knowledge of manufacturing processes and product development lifecycle
• Experience analyzing warranty, service, or consumer data to drive improvements
• Strong communication and cross‑functional collaboration skills
• Willingness to travel within North America as needed - 20%

Preferred Qualification:

• Experience in consumer durable goods or appliance industries
• Familiarity with quality tools and methodologies (Six Sigma, FMEA, SPC)
• Knowledge of product functionality, components, and common failure modes

Benefits include:

• Flexible work hours/hybrid work environment (80 / 20)
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About Us

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.

We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

For more information go to www.electroluxgroup.com.