Product Complaint Investigator

Additional Locations: N/A

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

About the Role:

 The Product Complaint Investigator II is responsible for conducting product complaint investigations through product analysis, laboratory evaluation, and documentation of investigation results. This role prepares clear and comprehensive product investigation summaries, assesses available evidence, and identifies potential product-related issues. The investigator collaborates with cross-functional teams and escalates situations requiring additional technical assessment to Engineering or Management for further evaluation and decision-making.

Key Responsibilities:

• Perform product complaint investigations including decontamination, analysis, testing, and technical documentation.
• Execute investigations for multiple product lines, including moderate to high complexity products.
• Prepare SEFs with guidance from higher-level engineering roles as needed.
• Conduct product analysis using measurement tools (e.g., calipers, micrometers, DMMs) and compare findings against specifications.
• Support simple NPD activities through complaint retain analysis and data collection.
• Maintain compliance with quality systems, procedures, and regulatory requirements.
• Contribute to updates of Work Instructions (WI) and SOPs through technical feedback.
• Participate in cross-functional meetings and appropriately escalate out-of-spec findings or test failures.
• Support continuous improvement initiatives, and VIP contributions.
• Train and support junior technicians and new team members.
• Manage laboratory operational tasks such as supply tracking and equipment ownership.
• Deliver assigned project milestones. 

Required Qualifications:

• Technical Degree or Bachelor's degree program partially completed (30%–60%).
• Minimum 2 years of relevant experience.
• English proficiency: B2–B2+ (70–89%)
• Technical writing and documentation skills.

 Preferred Qualifications:

• Product complaint investigation experience within regulated environments.
• Ability to use laboratory measurement tools such as calipers, micrometers.
• Knowledge of quality systems and regulatory requirements.

Requisition ID: 636214

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.