Product Consultant

Product Consultant

Location: Hybrid/Remote, travel to Bournemouth office once a month.

Job Type: Full Time 37.5 hours a week

Our Purpose: A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social care sector, rooted in human connections and focused on improving outcomes for the people who rely on care and support every day.

Our platform helps care providers deliver safer, more personalised and more effective care, supporting hundreds of thousands of carers and the individuals they support across the UK and beyond.

As a market leader, we remain ambitious in our mission. We continue to invest in our products, our people and our partnerships to help transform the future of care.

Our Ecosystem

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals

• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

Our Culture & Values

We look for people who align with the way we work. If you join us, you are joining a culture defined by:

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support

• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.

• Collective Effort: We help each other out because we know that when one person wins, we all win. It's "all hands-on deck" - everyone is in it together.

• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.

• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Team & Role

We are looking for a Product Consultant to join our Product Consulting team at an exciting stage in Nourish's growth.

You will play a pivotal role in helping our customer facing teams become true product experts, equipping them with the knowledge, confidence and capability to demonstrate the value of our solutions and deliver exceptional outcomes for customers.

This is a highly visible and influential role that sits at the intersection of Product, Sales, Customer Success, Marketing and Professional Services. You'll help shape how product expertise is developed across the organisation, creating engaging learning experiences, coaching colleagues, supporting strategic customer engagements and ensuring our teams can confidently connect our products to the real world challenges faced by care providers.

While the Product Consulting team supports the wider Nourish portfolio, this role will initially have a strong focus on our eMAR (electronic medication administration records) offering, Nourish Precision. We are therefore looking for someone who brings experience and insight in medication management, helping ensure our products, demonstrations and customer conversations reflect the operational realities and challenges faced by care providers.

As part of a growing team, you will have the opportunity to introduce new ideas, influence how product knowledge is shared across the business and make a lasting impact on both individual development and commercial success.

Key Responsibilities

Product Enablement & Learning

• Design, deliver and continuously improve a comprehensive product enablement programme that develops product knowledge, confidence and commercial effectiveness across customer facing teams.

• Create and maintain engaging learning journeys, workshops, coaching programmes and educational resources that support ongoing development.

• Develop product competency frameworks and use coaching and assessment techniques to identify capability gaps and support continuous improvement.

• Help individuals and teams build the confidence to conduct effective discovery, demonstrations and customer conversations.

Product Expertise & Customer Engagement

• Act as a trusted product expert, supporting customer facing teams in prospect and customer meetings, demonstrations, workshops and strategic engagements.

• Help colleagues connect product capabilities to customer outcomes and communicate value in a clear and compelling way.

• Support the development of customer facing narratives, use cases and demonstration journeys across the Nourish portfolio.

• Provide practical guidance and coaching during complex customer opportunities.

Nourish Precision Focus

• Act as a subject matter expert for Nourish Precision, helping teams understand the challenges, priorities and operational realities faced by care providers in relation to medication management.

• Build and maintain Precision focused demonstration scenarios that reflect real world workflows, service delivery models and customer challenges.

• Work closely with customers, Customer Success, Revenue and Product teams to capture Precision specific insights from the care sector.

Product Insight & Collaboration

• Work closely with Product teams to ensure customer feedback is effectively captured, understood and translated into meaningful insight.

• Collaborate with Product Marketing and Product Management teams to ensure enablement content, messaging and training materials remain aligned with product strategy and roadmap developments.

• Support product launches, feature releases and commercial readiness activities.

• Contribute ideas and recommendations that improve how Nourish develops, positions and enables its products.

Demonstration Excellence

• Build, manage and evolve compelling product demonstration environments across the Nourish portfolio.

• Tailor demonstrations to different settings, personas and customer challenges.

• Establish best practices for product demonstrations and customer storytelling.

• Continuously improve demonstration assets based on customer feedback and market trends.

What We're Looking For

Essential

• Experience working within Product Enablement, Solution Consulting, Product Consulting, Learning & Development, Customer Success or a similar customer focused environment.

• Experience within the care sector, either in an operational, implementation, consultancy, product or customer facing capacity.

• Strong understanding of the challenges, priorities and workflows associated with eMAR services.

• Excellent communication and presentation skills, with the ability to explain complex concepts in an engaging and accessible way.

• Experience working cross functionally and building strong relationships with multiple stakeholders.

• A passion for learning, coaching and helping others succeed.

Desirable

• Experience working with eMAR software or health and social care technology.

• Experience delivering product demonstrations, workshops or training programmes.

• Knowledge of wider Adult Social Care settings, including residential and supported living services.

• Experience supporting go to market, enablement or product adoption initiatives.

• Familiarity with competency frameworks, coaching methodologies or learning platforms.

Personal Attributes

We are looking for someone who:

• Is passionate about improving outcomes within care.

• Naturally builds credibility and trust with customers and colleagues.

• Enjoys coaching, mentoring and developing others.

• Is curious, commercially aware and eager to learn.

• Can balance strategic thinking with practical execution.

• Is comfortable working across teams and influencing without authority.

• Brings energy, empathy and a customer first mindset to everything they do.

Why Join Nourish?

This is an opportunity to help shape how product expertise is developed across one of the leading technology providers in social care. You'll play a key role in helping our teams communicate value more effectively, supporting the growth of our eMAR offering while contributing across the wider Nourish portfolio.

You'll join a collaborative team where your ideas, expertise and impact will directly influence how we bring our products to market and support the success of our customers.

Nourish Benefits

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.

• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).

• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).

• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.

• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.