Product & Customer Success Internship

Do you want to develop your skills in both product management and customer success at a fast-growing SaaS company? Are you eager to work closely with the co-founder & CEO of an innovative startup that’s transforming the e-commerce returns landscape? If you’re passionate about delivering value to customers and shaping a B2B product, this is the internship for you!

What you’ll do:

1. Content Creation & Launches: Assist in the planning and execution of new product feature releases, creating training materials such as guides, videos, and other resources.
2. Customer Insights & Engagement: Conduct research, analyze data, and collaborate with teams on customer onboarding and retention strategies.
3. Marketing Support: Help develop compelling customer success stories and testimonials that illustrate the value of our product.

Who you are:

• Internship should be part of your coursework.
• Fluent in English communication skills (other European languages are a plus)
• Strong interest in SaaS products and customer success
• Curious, driven, and eager to learn about SaaS product management and customer success
• Confident communicating with customers, both in writing and in meetings
• Organized, detail-oriented, and comfortable balancing multiple tasks
• Quick learner with a proactive approach; able to take initiative and ownership
• Ability to memorize details like product specifications.
• Basic knowledge of Google Suite.

Bonus skills:

• Basic knowledge of HTML and CSS
• Experience in retail or customer service.

Internship details:

• Location: Stockholm, with one to two days per week available for home office
• Duration: 3 to 6 months, with start date as soon as possible
• Compensation: This is an unpaid internship, ideal for students or recent graduates looking for real-world experience

Are you ready to launch your career in product management and customer success? Apply now and become part of the yayloh journey!