Product Designer Connect

About EasyPost Connect

EasyPost Connect is a software platform that helps organisations manage and automate their outgoing documents and communications. From invoices and contracts to reminders and administrative correspondence, the platform brings document preparation, distribution and tracking together across digital and physical channels. Learn more about EasyPost Connect.

About the role

We’re looking for a Product Designer who can turn complex business processes into clear, intuitive experiences.

You’ll help shape how customers use EasyPost Connect—from getting started and preparing documents to configuring delivery workflows and understanding delivery statuses. Working closely with product managers, engineers and customer-facing teams, you’ll take designs from initial research through implementation and ongoing improvement.

This is a hands-on role for someone who combines strong UX thinking with thoughtful UI design and enjoys solving the practical challenges of B2B SaaS.

What you’ll do

• Own the design process for product features, from discovery and user journeys to prototypes, detailed interfaces and implementation review.

• Understand customer needs through interviews, usability testing, product data and feedback from support and customer success.

• Simplify complex workflows, including document submission, channel selection, automation, delivery tracking and exception handling.

• Design clear dashboards, tables, forms and settings that help users complete tasks efficiently and confidently.

• Work with product managers and engineers to define problems, explore solutions and balance customer needs with technical constraints.

• Develop and maintain reusable components and interaction patterns within a consistent design system.

• Make accessibility, responsive behaviour and clear content part of everyday design decisions.

• Validate shipped experiences and use evidence to guide further improvements.

What you’ll bring

• Experience designing digital products, ideally within B2B SaaS or software with complex workflows.

• A portfolio that demonstrates your problem-solving process, design decisions and contribution to shipped products.

• Strong interaction design and visual design skills, with attention to hierarchy, consistency and usability.

• Confidence using Figma for interface design, prototyping and collaborative work.

• Practical experience conducting user research and usability testing.

• The ability to explain your decisions clearly and collaborate constructively with technical and non-technical colleagues.

• Comfort working through ambiguity, prioritising effectively and iterating based on feedback.

• Minimum 3 days at the office in Grimbergen (Brussels)

• Fluently in ENG

Nice to have

• Experience with document management, workflow automation, e-invoicing or business communication platforms.

• Experience designing permissions, administrative tools, reporting or enterprise onboarding.

• Familiarity with design systems and accessibility standards.

• Experience designing multilingual products.

What we offer

• The opportunity to shape a SaaS product used for everyday business processes.

• Close collaboration with product, engineering and customer-facing teams.

• Ownership of meaningful design challenges from discovery through delivery.

How to apply

Send your CV and portfolio. Include one or two projects that show how you approached a complex product problem, worked with others and evaluated the result.