Product Experience Specialist

TL;DR We're looking for Product Experience Specialists to deliver world-class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high-signal insights, and turn feedback into product gold. This role is for someone who’s user- and product-obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality. This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we’re looking for User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter. Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely. Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before. 3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom) Bonus: Experience using Lovable What you’ll do Become a Lovable expert: Understand every part of our product Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity. Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked. Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams. Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch. Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction. About your application Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. We treat all candidates equally - if you are interested please apply through our application system.