Product Expert

Product Expert Product Expert at SaleCycle: empower teams through engaging training, guide product use, and turn customer feedback into meaningful roadmap improvements. Apply today. Apply Now! Key Highlights Job Title: Product Expert Location: Fully remote, with travel to Gateshead regularly Reporting to: Chief Product Officer Salary Range: £35,000 - £42,000 (depending on experience) About Us SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey. SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re-engage customers with precision. What we do We provide a full-funnel Agentic Marketing Platform, combining: Real-time behavioural analytics and intent scoring AI-powered search, recommendations, and agentic decisioning Onsite personalisation and A/B testing Cross-channel activation (email, SMS, paid media) CRM/CDP integrations and first-party data orchestration Retail media and monetisation capabilities Who we are We are a global team of 90+ people across the UK, France, Spain, Italy, and Eastern Europe. We are profitable, growing, and operating with a clear mindset: We build, not maintain We prioritise outcomes over activity We operate with low ego and high accountability We challenge ourselves to step outside our comfort zone Our Values At SaleCycle, we care about people; it’s our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child - ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Summary We are seeking a proactive and detail-oriented Product Expert to join our Product team at SaleCycle. In this role, you will be instrumental in empowering our teams to use our product effectively and consistently, ensuring homogeneous standards. You will also act as a bridge between internal teams and the product roadmap by gathering, prioritising, and sharing actionable feedback for continuous improvement. If you are passionate about creating seamless learning experiences, driving cross-team collaboration, and contributing to the success of our product, we’d love to hear from you! Key Responsibilities Training & Education Deliver comprehensive product training sessions to collaborators Develop and manage an e-learning program to onboard new hires and enhance product understanding Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation Support & Engagement Monitor and respond to employee queries on the “ask-” Slack channels promptly and effectively Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap Compliance & Consistency Ensure consistent, compliant use of the product across teams in adherence to our standards Make the link between the structure of the commercial offer and the use of the product accordingly Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites Collaboration & Improvement Work closely with cross-functional teams to identify and address training gaps and process improvements. Contribute to technical discovery sessions on innovation development areas Qualifications & Experience Proven 2-5 years' experience in a product-related and/or presales role Organisational rigour and proactivity. Ability to prioritise and handle multiple tasks simultaneously. Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes. Adept at facilitating training sessions and fostering engagement across different teams. Experience gathering and analysing feedback to inform product improvements is a plus. Familiarity with collaboration tools (Slack, Confluence, and project management platforms…) Perks & Benefits We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. ⏱ Flexible hybrid working 🌴 25 days annual leave + public holidays + your birthday off 💗 Health Cash Plan 🫶 Employee Assistance Program (EAP), including 24/7 GP access 🏡 Life Insurance 💰 Up to 5% matched pension contribution 🚲 Tech & Cycle to Work salary sacrifice schemes 🎊 Annual company meet-up 🎉 Monthly social fund 🍼 Enhanced parental leave 💟 Volunteering Days 🏅 Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. ✨ We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! 🚀 We’d love to hear from you! If you’re excited about this opportunity and want to be part of a fast-moving, innovative team, apply today. Department Product Location UK Remote Remote status Fully Remote Employment type Full-time About SaleCycle Founded in Durham, UK, SaleCycle is the end-to-end CRO platform that gives brands that grow online first-party command of their full audience. From identity resolution and AI-driven insight to no-code journey optimisation, experience personalisation and multi-channel remarketing recovery, SaleCycle closes the gap between anonymous traffic and captured revenue. European, GDPR-native, expert-run. Founded in 2010 Applicant tracking system by Teamtailor