Product Expert Microsoft D365 Commerce (m/f/d)

Senior Product Expert ERP D365 (m/f/d)

Ref.-No.: JR1014694

Position Summary

CWS Hygiene is the market leader in sustainable hand and toilet hygiene and one of the driving forces behind a healthier, safer, and more sustainable future. Across Europe, thousands of colleagues work every day to make a difference for our customers, our communities, and the environment.

As our digital landscape continues to evolve, we are investing heavily in modern customer experiences and eCommerce capabilities. That is why we are looking for a Product Expert Microsoft Dynamics 365 Commerce to join our international team.

This is a hybrid role: we would like to welcome you to the office at least 1 day a week. We are open to candidates based in Germany, within travel distance of Dreieich, or Romania.

Mission

Digital commerce is becoming an increasingly important part of how we serve our customers. In this role, you will help shape and improve our Microsoft Dynamics 365 Commerce platform and support the rollout of webshops across multiple European countries. You will become the go-to expert for Dynamics 365 Commerce within the organization. Working closely with business stakeholders, product teams, developers, architects, and external partners, you will transform business needs into practical, scalable solutions that create real value for our customers.

What makes this role unique is the combination of ownership, international collaboration, and impact. You will not simply support an existing platform. You will actively help define how our commerce capabilities evolve in the years ahead.

Key Responsibilities

• You will take ownership of the functional Dynamics 365 Commerce domain and help ensure that our digital commerce solutions continue to grow and mature.
• Your work will include gathering and analyzing business requirements, translating them into functional solutions, and supporting implementation activities across different markets. You will work on topics such as product catalog management, pricing and promotions, online channels, customer journeys, order management, and webshop optimization.
• You will also support testing, release activities, deployments, and continuous improvements while working closely with business users to ensure that solutions remain aligned with operational needs. As our internal Commerce expert, you will play an important role in strengthening our in-house capabilities and reducing dependency on external partners.

Requirements

At CWS Hygiene, we know that technical expertise is only part of the story. We are looking for someone who enjoys collaboration, takes ownership, and has a genuine passion for improving business processes through technology.

Ideally, you bring:

• A bachelor level degree in IT, Economics, or an equivalent field.
• 3+ years of experience working in a similar role as a functional consultant, or equivalent
• Hands-on experience with Microsoft Dynamics 365 Commerce
• Experience with Site Builder and Online Channels
• Knowledge of Product Catalog Management, Pricing & Promotions, and Order Management
• Experience supporting B2B and B2C commerce environments
• Strong retail and eCommerce process knowledge
• Excellent stakeholder management and communication skills
• Fluent English language skills
• Basic knowledge of Dynamics 365 Supply Chain Management is considered an advantage

What do we offer?

Working at CWS Hygiene means joining an international organization where collaboration, ownership, and continuous improvement are part of everyday life.

You will become part of a supportive environment where people are encouraged to learn, contribute ideas, and grow professionally. We offer the opportunity to work with modern technology, collaborate with colleagues across Europe, and make a visible impact on strategic digital initiatives.

In addition, we offer an attractive compensation package with a competitive base salary, depending on your country of residence, and relevant experience. We alos offer flexible working arrangements, modern IT equipment, and a culture that values both personal and professional development.

About CWS Hygiene

With innovative, sustainable, and digitalized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and in public spaces.

The complete solutions include hand and washroom hygiene for small to large sanitary facilities as well as clean entrances and exits with mats in building complexes, public buildings, and industrial facilities. CWS Hygiene

stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy," thereby contributing to a healthier and safer future. More than 65,000 existing customers in Germany are supported by over 1,500 employees, with a total workforce of 4,000 across Europe.

CWS Hygiene operates in 15 European countries and is owned by Franz Haniel & Cie. GmbH.

More information at: https://www.cws.com/hygiene

At CWS, we believe in a tomorrow that is healthier and safer than today. Every day, around 10,800 employees in 16 European countries work enthusiastically to achieve this goal.

(Their) passion and (their) competence make us specialists and leading system providers for innovative, sustainable and digital rental solutions in the areas of hygiene, mats, workwear, clean rooms, health & care and fire protection.