Description
We are seeking a client-driven Product Implementation Associate to join our Implementations team in St. Louis Park. Reporting to the AVP Product Implementations, this role is responsible for the implementation of basic Treasury Management products, ensuring the setup is completed accurately and timely, and training is customized to meet the client’s needs.
RESPONSIBILITIES:
Provide clients with responsive support and accurate service over the phone, via email, or in person with focus on strengthening the relationship
Setup Treasury Management products, including Commercial Online Banking (“The Bridge”), Mobile Banking and Business Bill Pay and complete modifications to existing services on related systems, ensuring proper product usage and standards are met and maintained
Identify product utilization best practices based on business needs and provide tailored client training on site or Microsoft Teams as needed
Ensure all Treasury Management clients receive a positive client experience
Provide backup assistance to general support needs
Save appropriate Treasury Management related documentation into Bridgewater’s internal record retention system
Maintain up to date knowledge of Treasury Management products system functionality
Perform other duties as assigned or needed
QUALIFICATIONS:
3+ years of banking experience
Superior customer services skills
Excellent organizational, written, and interpersonal communication skills
Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
Ability to identify and resolve problems effectively
Strong attention to detail
Knowledge of Cash Management products preferred
Knowledge of Fiserv software preferred
ABOUT BRIDGEWATER BANK:
Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.
We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.
At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?
COMPENSATION & BENEFITS:
The typical annual base pay range for this role is between $49,000 - $54,000. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Parental leave
401(k) with employer match
Paid vacation & paid holidays
PLEASE NOTE:
The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.
STATUS:
Exempt