Product Information Coordinator

Job Title: Product Information Coordinator

Monthly Pay: $4,284 - $5,877 USD per month

Summary:

A product information request arrives, gets checked against approved specifications, moves through review, and closes with a confirmed update. The Product Information Coordinator organizes this process so teams can find consistent product details and understand what changed. The position sits within the product management team, works under a product operations team lead, and coordinates with product managers, supplier contacts, and customer support colleagues. This fully remote, desk-based position offers work from home in Washington, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor the shared inbox and request queue for new product information requests, identifying the product, requested changes, source materials, and responsible reviewer.
• Check submitted product identifiers, dimensions, materials, compatibility details, and descriptions against approved specifications before preparing an update for review.
• Enter proposed changes into a product information management system such as Pimcore, keeping required attributes, categories, and field formats consistent.
• Organize supporting references and version notes so reviewers can trace each proposed change to its source without searching through unrelated messages.
• Coordinate review assignments with product managers, noting requested completion dates, dependencies, and questions that must be answered before changes move forward.
• Follow up with supplier contacts or internal requesters when specifications are incomplete, contradictory, or outdated, recording responses alongside the original request.
• Escalate unresolved attribute conflicts, unclear ownership, or delayed approvals to the product operations team lead, summarizing the issue and outstanding decisions.
• Coordinate approved updates with the responsible publishing colleague, checking that the intended product attributes appear correctly in the shared product catalog.
• Notify affected colleagues when updates are complete, summarize material changes, and close requests with clear notes and references to the approved version.
• Maintain request status summaries; quality is judged through accurate attributes, timely turnaround, complete notes, appropriate follow-up, and confirmation that approved changes were applied.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of experience coordinating product information, catalog updates, or related administrative workflows preferred.
• Familiarity with product specifications, attribute structures, product identifiers, and the relationship between individual products and their variants.
• Ability to use a product information management system such as Pimcore and navigate structured fields, review stages, and version history.
• Understanding of change control, source references, and the importance of retaining a clear explanation for each product information update.
• Clear written communication for requesting missing details, explaining discrepancies, and keeping product managers and other colleagues informed without unnecessary detail.
• Ability to organize concurrent requests, compare information carefully, and distinguish routine corrections from questions needing a product manager's decision.
• Access to a reliable computer, high-speed internet, and a quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in a desk-based role focused on coordinating accurate, usable product information.
• Structured onboarding and training in Pimcore, product attribute standards, request handling, and the established review process.
• Regular check-ins with the team lead to discuss priorities, resolve questions, and receive practical feedback on completed requests.
• Build skills in product specification review, change coordination, version tracking, and clear communication across product teams.
• Benefits include health coverage, paid leave, maternity leave, bonus opportunities, and stipends.