About CWILL
CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.
About the Role
As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction.
You'll be placed on one of our active product teams:
Trackingmore: SaaS platform and API for global logistics tracking and carrier data
Order Tracking: post-purchase shipment visibility and tracking features for Shopify brands
AI Chat: AI customer service, Live Chat, Shopify order/product integrations, knowledge base, and merchant dashboard
Pop-up & Email Marketing: email campaign tools, pop-up workflows, segmentation, merchant marketing automation
Base location required in 5 states:
CA, NC, IL, TX, NJ
(we unable to hire in other states, relocation will be required)
What You'll Do
Product Requirement Analysis & Solution Design
Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
Participate in feature planning discussions — ideation, user flows, and solution design
Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly
Product Iteration
Monitor product data and user feedback after launch; surface issues and propose next improvements
User & Market Research
Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
Track competitors in your product's category and produce structured competitive analysis
Convert user insights and market signals into actionable product recommendation
Cross-Team Collaboration & Execution
Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
Proactively track project progress and flag issues early
Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch
Continuous PM Development
Learn product planning, user research, data analysis, and project management through real work
Conduct retrospectives on the features you ship; build your product judgment through iteration
As you grow, take on increasing responsibility — eventually owning a product module or workstream independently
Education & Experience
Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
Mandarin Chinese communication ability required
Passion for Product Work
Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
Sensitive to user experience and product details; you ask "why does this problem exist?" and "how do we make this better?"
Curious about new technology; willing to learn continuously and move fast
Learning Ability & Logical Thinking
Fast learner who can absorb new business contexts, product logic, and technical concepts
Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
Comfortable grounding product decisions in data and user facts
Owner Mindset & Execution
Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
Detail-oriented and thorough — you balance execution speed with delivery quality
Communication & Collaboration
Strong written and verbal English communication — you can clearly articulate ideas and product thinking
Collaborative across functions — you build effective working relationships with engineering, design, and business teams
Open to feedback; constructive and practical in discussions
Starting Pay: 60k-70k depends on experiences, open to negotiation
401(k)
PTO
Paid Holidays
Insurance