Product Manager

Job Mission Lead a product development team to create products that customers love, creating value for both Omatic and our clients. Key responsibilities: Partner with the CEO & executive team to prioritize product development objectives Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts Measurable Objectives Product Discovery & Opportunity Assessment Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current). Frames market problems with clear learning objectives, risks & assumptions before delivery. Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking. Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities. Challenges assumptions openly—asks crisp, “what would have to be true?” questions. Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility. Strategic Roadmap & Outcome Planning Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business). Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly). Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile / Kanban Delivery Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service. Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates. Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly. Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility. Collaboration, Evangelism & Leadership Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises. Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end. Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise. Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance). Recruiting Points Required Experience & Skills: 5+ years of software product management experience, including ownership of a product roadmap and backlog Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing) Track record of shipping software products through a full lifecycle — from discovery through launch and iteration Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code) Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement BA/BS degree required Preferred Experience with data integration, interoperability, or iPaaS/middleware products MBA or equivalent graduate degree Experience with outcome-based roadmapping and OKR frameworks Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems Nice-to-Have Prior experience working within Salesforce or Blackbaud ecosystems Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)