Product Manager

About This Role: As a Product Manager at KIBO, you will play a vital role supporting the product lifecycle for our eCommerce and Order Management System Platform, helping to turn client needs into functional, innovative features. This is a hands-on role where you will learn to bridge the gap between business strategy and technical execution, working closely with senior product leaders to deliver value to our global clients. About Kibo Commerce: Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO Support the senior PM team in managing the product lifecycle for eCommerce and OMS features, from initial research to final launch Translate problems into clear, outcome‑oriented PRDs and user stories; leverage AI to draft and refine specs and acceptance criteria in collaboration with Engineering. Partner with Engineering teams to deliver high‑quality features on time, using AI‑powered tools for planning, status, and documentation. Assist in maintaining the product roadmap and ensuring that project timelines are met through rigorous organization and task management Work with internal stakeholders to document detailed functional requirements and user stories for the engineering team Actively participate in Scrum ceremonies, helping the team prioritize the backlog and clarify requirements during development sprints Conduct market research and perform ROI analysis to help build business cases for new product initiatives. Partner with Engineering, QA, and Support teams to troubleshoot issues and ensure product releases meet our quality standards Help create internal documentation and "cheat sheets" to explain new features to the Sales and Marketing teams. Monitor customer feedback and product performance metrics to suggest improvements for the user experience Continuously synthesize customer feedback, product usage, and market signals using AI tools