Product Manager

A growing healthcare business is looking for an experienced product manager to join the team. You will lead the development and scaling of innovative artificial intelligence solutions, focusing on enhancing customer support and internal service operations through advanced automation and knowledge management.

What you'll be doing

• Develop and prioritise the product roadmap for AI applications with a focus on conversational tools and automated service solutions.

• Manage end-to-end requirements for voice and chatbots, assistant tools for support staff, and automated knowledge management systems.

• Collaborate with designers, developers, and data science teams to identify and deploy high-impact AI use cases.

• Define and track key performance indicators such as automation rates and customer satisfaction to drive data-driven product optimisations.

• Manage the product backlog within an agile environment, ensuring features are user-centric, high-quality, and scalable.

What we're looking for

• Extensive experience in digital product management, ideally focused on AI solutions or customer service technologies.

• Strong understanding of conversational AI concepts, large language models, and automated knowledge-grounding techniques.

• Proven track record in data-driven product development and monitoring performance metrics to inform strategic decisions.

• Excellent communication skills with the ability to bridge the gap between technical development teams and operational business units.

• Proficiency in agile methodologies and a high degree of initiative in a fast-paced environment.

What's on offer

• Flexible remote working options

• Opportunities for professional development in a future-oriented technology field

• A collaborative environment focused on meaningful innovation

• Support for health and well-being through various corporate initiatives

Apply via Hyra to be considered for this opportunity.