HM
Product Manager, Ancillary Products
- Hiring from
- United States
- Work type
- Hybrid
- Posted
- Oct 3, 2026
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- Product Strategy, Portfolio Management & Product Development
- Own the end to end product strategy for the assigned ancillary products, including benefit design, competitive positioning, rate considerations, and portfolio optimization.
- Establish short and long term product goals in partnership with leadership; translate strategy into actionable initiatives and recommendations.
- Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables to support successful product initiatives, benefit changes, vendor implementations, and program enhancements.
- Conduct regular portfolio and market assessments, including competitive analysis, pricing position, and performance benchmarking.
- Monitor and communicate product performance across membership, financial results, utilization trends, and customer impact; prepare executive level insights and recommendations.
- Identify opportunities to improve performance through benefit design changes, program enhancements, operational improvements, or vendor collaboration.
- Serve as the organizational subject matter expert for products and benefits for assigned segment.
- Evaluate and respond to custom or ad hoc benefit requests from
- Account Management Services (AMS), executive leadership and external clients.
- Provide subject matter expertise throughout the product lifecycle, from concept through implementation and post launch evaluation.
- Coordinate cross functional teams (vendors, Actuarial, Finance, Operations, IT, Legal, Compliance, Marketing, AMS) to ensure operational readiness and successful launches.
- Vendor Management & Governance
- Lead vendor management and governance activities for assigned vendors.
- Manage contract execution, renewals, amendments, statements of work, and related vendor agreements.
- Coordinate internal review of vendor contract language, support sourcing events and negotiations, and provide business impact analysis and recommendations to leadership.
- Facilitate recurring vendor reviews, maintain vendor documentation, and ensure vendor activities align with organizational goals and business strategy.
- Drive vendor corrective actions, service recovery efforts, and continuous improvement initiatives.
- Performance Monitoring & Reporting
- Track key contract and financial information, including membership by segment, expenses, income, margin, vendor payments, incentives, and year-over-year performance.
- Develop executive-level summaries, scorecards, dashboards, financial tracking, and written recommendations.
- Monitor vendor performance against contractual obligations, KPIs, and SLAs; identify trends, risks, value leakage, and improvement opportunities.
- Review and validate vendor reporting and translate data into actionable insights, corrective action plans, and leadership recommendations.
- Partner with operational areas and internal departments to resolve escalated sales, service, risk, compliance, audit, and issue-resolution needs.
- Provide regular briefings to leadership on vendor changes, issues, performance, and required escalations.
- Operational Execution & Project Management
- Execute day to day product management activities to support ongoing maintenance, enhancements, and implementation of products and benefits.
- Manage implementation activities by coordinating project tasks, monitoring progress against timelines, resolving issues, and ensuring operational and stakeholder readiness.
- Lead cross-functional project meetings, track action items, communicate status updates, escalate risks and barriers, and ensure stakeholders remain aligned on scope, timelines, decisions, and implementation readiness.
- Coordinate with internal partners to ensure accurate benefit configuration, system readiness, and operational execution.
- Draft, review, and approve product related documentation and internal materials.
- Provide timely, practical recommendations in response to emerging issues, operational needs, and custom requests.
- Risk, Compliance, & Controls
- Identify vendor risks, gaps, and compliance issues; develop and track mitigation strategies.
- Maintain audit-ready documentation and support vendor risk assessments and mitigation plans.
- Lead or work with other departments on miscellaneous projects related to products, benefits, and programs.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
- Bachelor's degree and five years of related work experience; or an equivalent combination of education, training, and work experience.
- Strong oral and written communication skills.
- Demonstrated project management skills, including the ability to plan, organize, prioritize, track, and execute cross-functional initiatives from concept through implementation.
- Intermediate working knowledge in Microsoft Excel, Word and PowerPoint