Product Manager, Consumer Services

Product Manager, Consumer Services

As a Product Manager, Consumer Services at Western Union, you will be responsible for developing and enhancing products that deliver seamless customer experiences and support our global financial services business. You will manage the end-to-end product lifecycle, from discovery and development through to launch and continuous improvement. Working closely with cross-functional teams, you will translate customer needs and business objectives into product solutions, drive roadmap priorities, and identify opportunities for innovation, optimization and growth.

Role Responsibilities

• Own and manage product capabilities throughout the full product lifecycle, including discovery, solution design, development, testing and launch.
• Develop and maintain a 12-month product roadmap and release plan aligned with business objectives and customer needs.
• Conduct customer research and analyze user journeys to identify pain points, opportunities and areas for product improvement.
• Translate business requirements and customer insights into clear product priorities, user stories and development initiatives.
• Collaborate with Agile development teams and key stakeholders to align priorities, manage dependencies and support successful product delivery.
• Evaluate and priorities product initiatives, balancing customer value, business impact, available resources and delivery timelines.
• Define, monitor and report on product KPIs and OKRs to measure performance and identify opportunities for optimization.
• Review product testing results, support iterative development and ensure solutions meet agreed requirements.
• Identify potential risks, implement mitigation strategies and ensure adherence to relevant compliance and governance requirements.
• Build strong relationships with internal stakeholders and partners to support product delivery and strategic alignment.
• Monitor market trends, emerging technologies and competitor activity to identify opportunities for innovation and modernization.

Role Requirements

• Bachelor’s degree or equivalent experience in Business, Engineering or a related field.
• 5–7 years of product management experience within financial services, preferably payments.
• Demonstrated experience managing the end-to-end product development lifecycle.
• Strong understanding of Agile development methodologies and experience working with cross-functional technology and business teams.
• Experience developing product roadmaps, prioritizing initiatives and managing delivery plans.
• Strong project management, organizational and coordination skills, with the ability to manage multiple priorities.
• Experience analyzing customer needs, product performance and market trends to inform product decisions.
• Ability to translate complex business requirements into actionable product solutions.
• Strong stakeholder management, communication and problem-solving skills.
• Adaptability and sound decision-making skills in a fast-paced environment.

Salary range: $110,000 – $140,000 USD

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States-specific benefits include:

• Medical, dental, vision and life insurance
• Tuition assistance program
• Employee discount program
• Parental leave
• 401(k) retirement savings plan

Other Details

We are passionate about honoring our employees’ identities and fostering a sense of belonging. We are committed to providing an inclusive culture that celebrates the unique backgrounds, perspectives and experiences of our employees.

Western Union is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.

We encourage applications from individuals with diverse backgrounds and experiences who are passionate about making financial services accessible to people everywhere.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.