Product Manager – Door Hardware

We are seeking a dynamic, experienced Product Manager – Door Hardware to drive product strategy, sales growth, and market development within the door and builders’ hardware industry. Based in the Kitchener-Waterloo area, this individual will play a key role in managing and growing the product portfolio, supporting sales initiatives, and strengthening relationships with customers, suppliers, and distribution partners.

The ideal candidate combines strong technical product knowledge with a commercial mindset and proven sales capabilities. They understand the industrial distribution environment, recognize market opportunities, and can translate customer needs into profitable product strategies.

This is an excellent opportunity for a motivated, hands-on professional who thrives in a fast-paced environment and enjoys working at the intersection of product management, sales, and technical solutions.

Key Responsibilities

Product Management & Strategy

• Manage the full product lifecycle for the door hardware portfolio, including product selection, positioning, pricing, and ongoing performance.

• Develop and execute product strategies aligned with business objectives, customer requirements, and market opportunities.

• Identify emerging industry trends, competitive developments, and opportunities for new products and market expansion.

• Maintain product data, technical specifications, catalogues, and supporting sales documentation.

• Evaluate product profitability, sales performance, inventory requirements, and portfolio opportunities.

Sales & Business Development

• Work closely with the sales team to drive revenue growth, increase market share, and achieve sales and profitability targets.

• Provide product expertise and technical support throughout the sales process.

• Prepare and deliver product presentations, training sessions, and customer-facing sales initiatives.

• Support key account development, product launches, and promotional programs.

Technical Expertise & Customer Support

• Serve as the internal product expert for door hardware and related builders’ hardware solutions.

• Assist customers and sales representatives in identifying appropriate products and resolving technical challenges.

• Collaborate with suppliers and internal teams to address product questions, quality concerns, and application requirements.

• Ensure product information and recommendations are accurate, relevant, and aligned with applicable industry standards.

Supplier & Cross-Functional Collaboration

• Build and maintain strong relationships with manufacturers and suppliers.

• Collaborate with purchasing, operations, marketing, and sales to ensure effective product availability and market support.

• Participate in supplier negotiations, product evaluations, and assortment reviews.

• Coordinate product launches and communicate product updates, changes, and opportunities across the organization.

Qualifications & Experience

• Proven experience in product management, preferably within the door hardware, builders’ hardware, architectural hardware, or related industries.

• Strong sales skills and a demonstrated ability to identify opportunities, influence buying decisions, and drive commercial results.

• Experience working within industrial distribution, wholesale distribution, or a related B2B channel.

• Strong technical competence, including the ability to understand product specifications, applications, and customer requirements.

• Excellent communication, presentation, negotiation, and relationship-building skills.

• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

• Strong analytical skills, with an understanding of pricing, margins, sales performance, and product profitability.

• Proficiency with Microsoft Office

• Ability to work collaboratively while taking ownership of projects and delivering measurable results.

• Based in, or willing to work from, the Kitchener-Waterloo area, with flexibility for occasional customer and supplier travel as required.

Key Competencies

• Commercially Driven: Understands the connection between product strategy, customer value, sales growth, and profitability.

• Technically Proficient: Confidently translates technical product knowledge into practical customer solutions.

• Dynamic and Proactive: Takes initiative, adapts quickly, and identifies opportunities before they become challenges.

• Customer Focused: Builds trusted relationships and understands the needs of distribution partners and end users.

• Collaborative: Works effectively across sales, operations, purchasing, and supplier organizations.

• Results Oriented: Takes accountability for product performance, business development, and continuous improvement.

The Ideal Candidate

The successful candidate is more than a traditional product manager. They are a commercially minded, technically capable professional who understands industrial distribution and knows how to turn product expertise into sales results. They bring energy, initiative, and a customer-first approach, helping the organization strengthen its market position and deliver profitable growth in the door hardware sector

What we offer :

• A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.

• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.

• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.

• Competitive compensation: We offer competitive base compensation based on the market.

• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.

• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.

• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.

• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Invitation to Apply

If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply.

We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.