Product Manager – OpenLab Software Products

Job Description

The Product Manager for CDS Software is responsible for defining and managing Agilent's software maintenance, upgrade, entitlement, and support offerings across the OpenLab CDS portfolio and select CDS products. This role owns the product strategy, roadmap, commercialization, and lifecycle management of SMA (Software Maintenance) offerings that help customers maximize the value of their software investments through upgrades, support, and lifecycle protection.

Working across Product Management, R&D, Marketing, Sales, Services, Product Support, Licensing, IT, and Customer Success teams, the Product Manager translates customer needs and business strategy into valuable solutions that drive customer success, software adoption, and recurring revenue growth. The role serves as the business owner for SMA programs, migration initiatives, software lifecycle strategies, and select CDS products.

Key Responsibilities

Own Product Strategy & Roadmap

Define and manage the strategy, roadmap, and lifecycle for Software Maintenance Agreements (SMA) and assigned CDS add-on products.

Drive Customer Value & Adoption

Understand customer and field needs and translate insights into offerings that improve upgrades, support, lifecycle management, and product adoption.

Lead Cross-Functional Execution

Partner with R&D, Marketing, Sales, Services, Support, Licensing, and IT teams to define requirements, prioritize investments, and deliver business outcomes.

Grow Commercial Performance

Develop business cases, pricing, packaging, and go-to-market strategies that drive recurring revenue, renewal rates, and customer retention.

Manage Product Lifecycle & Migration Initiatives

Guide software lifecycle policies, upgrade programs, migration strategies, and customer transition plans across the CDS portfolio.

Enable Organizational Readiness

Support product launches, sales enablement, training, communications, and performance measurement to ensure successful adoption and execution.

Qualifications

• Bachelor's, Master's, or equivalent qualification with 8+ years of relevant experience.

• Proven product management experience across the product lifecycle.

• Experience with software products, maintenance agreements, licensing, subscriptions, SaaS, or recurring revenue business models.

• Strong business acumen with experience in commercialization, pricing, business case development, and go-to-market planning.

• Excellent communication, stakeholder management, and cross-functional leadership skills.

• Experience working with global teams and managing competing priorities.

• Knowledge of laboratory informatics, chromatography data systems (CDS), software licensing, or regulated laboratory environments is highly desirable.

• Experience with AI and application of AI in Laboratory software environment is highly desirable

• Willingness to travel up to 20%.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Marketing

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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.