Product Manager, Operations Systems

The Opportunity

Tsunami Express is building the future of express car washing — powered by people, automation, and smart technology. With 77+ locations across the Midwest and aggressive expansion ahead, we are creating a high-performance network focused on operational excellence and customer experience.

As the Product Manager, Operations Systems, you will own the systems our sites run on, including AMP configuration and controls and the SpotAI program. You will also build, test, and publish customer-facing changes across kiosks, apps, websites, menu boards, offers, and coupons.

This is a hands-on individual contributor role within Strategic Operations, reporting to the Sr. Director of Strategic Operations. You will work closely with Field Operations, Growth Marketing, Customer Success, Finance, Data & Engineering, Field IT, and Learning & Development to deliver consistent, reliable systems across every site.

What You’ll Own:

AMP Configuration & Vendor Management

· Own AMP settings, plan and add-on setup, site configuration, user permissions, and system controls

· Implement approved pricing changes on schedule, with Finance retaining ownership of pricing decisions

· Lead the weekly AMP system meeting and manage vendor tickets, escalations, release schedules, and commitments

Customer-Facing Systems & Offers

· Build, test, and publish kiosk screens, app and web changes, menu boards, and offers according to written Growth Marketing specifications

· Set up and audit offers and coupons, maintaining controls that help prevent revenue leakage

· Conduct end-to-end user acceptance testing (UAT) before each release and obtain Growth Marketing sign-off on customer-facing changes

SpotAI & Systems Integration

· Own SpotAI setup, site standards, user access, and approved uses, including support for claims footage and loss prevention

· Partner with Data & Engineering on integrations and data flows between AMP, SpotAI, other systems, and the data warehouse

Change Management & Field Readiness

· Maintain a change log documenting what changed, who approved it, and when it went live

· Coordinate prioritization through a shared intake process with Strategic Operations and Growth Marketing, except for production defects

· Provide release notes and training support for changes impacting site teams

· Ensure system setup is completed for each new site ahead of launch

Cross-Functional Partnership

· Partner with Field Operations on requirements and release timing; with Customer Success on member account issues and system defects

· Coordinate with Finance on revenue controls, Data & Engineering on integrations, and Field IT and Learning & Development on hardware, setup, and training

What You Bring:

· 3–5 years of experience in product management, systems administration, or systems analysis involving POS, digital, or membership platforms

· Hands-on experience configuring POS, digital, or membership platforms and building customer-facing content; AMP experience is a strong plus

· Experience writing test plans and leading user acceptance testing

· Working understanding of APIs, integrations, and data flows

· Strong process management, technical learning, problem-solving, and communication skills

· Bachelor’s degree or equivalent experience