Product Manager – Platform Engineering

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Product Manager – Platform Engineering

Department & Team: Platform Engineering
Reports to: Principal Product Manager
Location: Remote/Flexible – Hungary

Summary

We are looking for a Product Manager to join our Platform Engineering team and help improve the tools and capabilities our engineering teams use to build, test, deploy and operate software.

Our developers are the customers of our platform. You will work closely with engineers, architects, SRE, Security and Product stakeholders to understand their challenges and turn them into clear product priorities.

You do not need to be a Platform Engineering or DevOps expert from day one

We are looking for strong product management fundamentals, a technical mindset and the curiosity to develop deeper knowledge of cloud infrastructure, software delivery and developer platforms.

What You'll Do

• Understand developer workflows, pain points and opportunities for improvement.
• Translate technical problems into clear product requirements, priorities and measurable outcomes.
• Partner with the Principal Product Manager and engineering leaders to support the product roadmap.
• Prioritize backlog items based on customer value, impact and engineering capacity.
• Work closely with engineering teams through discovery, planning, refinement and delivery.
• Identify opportunities to simplify processes, reduce repetitive work and improve developer experience.
• Use feedback and data to evaluate product value and guide priorities.
• Coordinate with Engineering, SRE, Security, Architecture and other stakeholders.
• Explore opportunities to use automation and AI to improve developer productivity.

What We're Looking For

• Product management experience in a software or technical environment.
• Experience working closely with engineers or technical teams.
• Good understanding of the software development lifecycle.
• Strong product management fundamentals, including discovery, prioritization, roadmaps, backlogs and success measures.
• Ability to discuss technical concepts, ask good questions and understand trade-offs without needing to be the technical expert.
• Strong communication and stakeholder-management skills.
• Curiosity and willingness to learn Platform Engineering, cloud and modern software delivery practices.

We value product thinking, learning ability and technical curiosity more than experience with any specific technology.

Nice to Have

Exposure to one or more of the following is helpful, but not required:

• Platform Engineering or Internal Developer Platforms
• DevOps, SRE or CI/CD
• AWS, Azure or GCP
• Infrastructure-as-code, APIs, containers or serverless
• Observability, security or governance
• Developer tooling or Developer Experience
• Engineering productivity metrics
• AI or automation for software development

What Success Looks Like

You will build a strong understanding of our developers, their workflows and the platform capabilities they rely on. You will help turn developer challenges into clear priorities, partner with engineering teams to deliver improvements, and use feedback and data to measure their impact.

As you grow in the role, you will take increasing ownership of product areas within our internal developer platform.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Genesys

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

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