Product & Onboarding Lead

About Bloom Spatial Bloom Spatial helps electric utilities improve safety, reliability, and cost control through better vegetation management. We work primarily with rural electric cooperatives, giving them modern tools to understand risk, prioritize work, and make better decisions using geospatial data. Our mission is simple: fewer outages, safer crews, and more reliable power for rural communities. We are an early-stage, venture and angel-backed company with: Revenue A pipeline of dozen pilots with electric utilities A small, experienced technical team Strong momentum and real-world validation We are now looking for a Product & Onboarding Lead to help us turn pilots into repeatable success and shape the product alongside our customers. The Role This role sits at the intersection of product management, project management, and customer onboarding. You will: Work directly with electric utilities to understand their needs Translate real-world workflows into product requirements. Capture the Voice of the Customer (VoC) and translate those needs to product requirements. Design and run onboarding processes (initially hands-on, eventually systematized) Bring structure, clarity, and follow-through to an early-stage product Create and maintain customer onboarding processes and feedback loops to optimize and streamline the overall customer experience. Implement a Product Management playbook and software development methodologies. Examples include, product visions & strategy, Agile processes, discovery & research, sprint rituals, roadmapping & prioritization, metrics & analytics, GTM & launch, feedback & iteration. This is a builder role, not a caretaker role. You will help define what the product is, not just manage a backlog. What You’ll Do Onboarding & Implementation Own the customer onboarding experience from pilot kickoff to value realization Design and run onboarding processes manually at first, then systematize them over time Coordinate data intake, configuration, training, and early adoption Ensure utilities feel confident, supported, and successful using Bloom Spatial Product & Customer Discovery Work closely with utility customers to understand vegetation management workflows, constraints, and pain points Help prioritize product features based on real operational needs Translate customer feedback into clear product requirements and execution plans Develop high-quality MRD's, PRD's, TRD's and refine complex work into shippable increments. Partner with engineering and data science to shape what gets built and why Project & Process Management Bring order and momentum to cross-functional work Define milestones, timelines, and dependencies across product and onboarding Track progress and follow through to completion Help document and standardize repeatable processes Internal Enablement Act as the connective tissue between founders, engineers, and customers Surface risks, blockers, and tradeoffs early Help the team focus on what matters most right now Who You Are You are organized, diligent, thrive on enabling others, are tenacious, and are comfortable operating without an established playbook (you get to influence and build that!). You: Are highly process-oriented, but not rigid Can turn ambiguity into action Are comfortable saying “this is messy, but here’s the next step” Enjoy working directly with customers, not just behind a screen Follow things through to completion Care about building things that actually get used Are mission-oriented and care about making rural electrical grids safer and more reliable You may come from: Product management Technical Program Management Project management / implementation Operations Product Owner or Scrum Master Consulting or professional services Utility, infrastructure, or GIS-adjacent work Startup experience is a plus, but not required if you are comfortable learning quickly. Experience & Skills (What We’re Looking For) Experience managing projects or products with real customers Strong written and verbal communication skills Ability to translate customer needs into clear, actionable requirements Comfort working with engineers and technical teams Strong organizational and follow-through skills Curiosity about utilities, infrastructure, and real-world operations Bonus (not required): Experience working with electric utilities or cooperatives Familiarity with GIS, mapping, or geospatial data Experience onboarding enterprise or B2B customers Exposure to early-stage startup Location & Work Style Preferred: Bloomington, Indiana or nearby Open to: Remote (U.S.), with willingness to travel occasionally to utilities and team meetings Flexible, outcomes-focused work environment Why Join Bloom Spatial Work on problems that directly impact public safety and reliability Help modernize infrastructure that rural communities depend on Join early and help shape both the product and the company Work closely with customers and founders Build something real, useful, and mission-driven Start part-time, build to full-time Competitive compensation, high equity