About Us

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Summary

BigPanda's product organization is building a next-generation, agentic model for software delivery. Launches, releases and the handoffs between R&D, product management and the downstream teams run on a largely automated process, with careful human management where the stakes are highest. This role owns that process day to day.

You will work directly with product managers and GTM teams to run every major launch, keep the full release stream accurate and on process, and build the systems and workflows in Linear, DevRev and the AI tooling around them that let the roadmap move faster with fewer hands on it. The process is new, and much of it is yours to design.

Focus Areas

Run tier 1 launches end to end, from early access through GA: the plan, cross-functional checkpoints, go/no-go and date
Keep every release, major and minor, on process, with an accurate record and clean handoffs upstream and downstream
Own the launch calendar as the single source of truth and publish readiness status on a regular cadence
Program-manage large GTM motions, including SKO and Customer Advisory Board preparation
Define and track product delivery KPIs, present them to leadership, and lead improvement plans when they slip
Administer Linear and DevRev, including configuration, user management, data quality and vendor relationships
Build the automations, AI agents and integrations that move work between teams, and measure the manual work they remove
Partner with business operations peers across the company on cross-functional programs
Drive toward speed and efficiency. Treat every repeated manual step as a candidate for automation, and measure the reduction.
Keep the data trustworthy, so the organization can report from the tools without cleanup.

Minimum qualifications

4+ years in product operations, technical program management or launch management at a SaaS company
Hands-on administration of Linear, Jira or a comparable system of record
Shipped automation that replaced a manual process, using LLMs, no-code tools, webhooks or scripts
Experience running cross-functional reviews with senior stakeholders and holding them to agenda and date

Preferred qualifications

Professional work experience in B2B enterprise software, ideally IT operations or AIOps
Experience administering Linear and DevRev
Track record of building AI agents or LLM-driven workflows
Experience owning tier 1 launches from early access through GA
Experience program-managing GTM motions such as SKO or Customer Advisory Boards

Our Benefits

Remote-first environment
Generous annual leave where you accrue roughly 25 days per calendar year plus UK bank holidays
Comprehensive health benefits where BigPanda covers your premiums for private medical insurance
UK Pension Scheme through NEST
#PandaParent support with fully paid leave options
Family Planning/Fertility Benefit
Financial planning services
Employee learning & development budget
Values-based recognition (Quarterly and Annually)
Social community & ERG programs
Flexible work environment along with a work-from-home stipend to support remote work arrangements

Please note that visa sponsorship is not available for this position.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.

If you need any reasonable adjustments during the application process, please contact us at peoplequestions@bigpanda.io.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Product Operations Manager