Product Operations Specialist

Product Operations Specialist (Contract) Role Overview The Product Operations Specialist is a hands-on execution role supporting Cinch's digital product and go-to-market experiences. This role focuses on day-to-day content execution in HubSpot, including page creation, content updates, publishing, and quality assurance across DTC and partner experiences. This is a near-shore contract position designed for someone comfortable working directly in tools, following established patterns, and shipping accurate updates at speed. What You'll Do Create, update, and publish pages in HubSpot CMS using existing templates and modules Execute content updates in support of product changes, pricing updates, promotions, and experiments Maintain product and offer content across DTC and partner digital experiences Manage page publishing workflows including drafts, reviews, scheduling, and post-publish validation Perform QA checks to ensure content accuracy, functional links, forms, and tracking Support A/B and multivariate tests by creating page variants and swapping content Ensure consistency with Cinch UX standards, brand guidelines, and accessibility basics Keep content organized and maintain operational hygiene within HubSpot How You'll Work Operate from clear briefs, tickets, and spreadsheets Partner closely with Product Managers, UX, Marketing, and Growth teams Focus on execution and delivery rather than strategy ownership Raise risks or inconsistencies early and help resolve them efficiently What We're Looking For Hands-on experience working in HubSpot CMS (not just editing copy) Proven ability to create and publish pages end-to-end Strong attention to detail and comfort with repetitive, operational work Experience supporting digital product or marketing teams Ability to work independently within defined processes Near-shore availability aligned to U.S. working hours Nice to Have Experience supporting DTC or multi-channel digital experiences Basic familiarity with HTML/CSS and CMS troubleshooting Experience supporting CRO or experimentation programs Prior contract or agency experience