Product Owner

Technical Product Owner

Location: Remote

Duration: Long-Term Contract

Job Summary

We are seeking a Technical Product Owner with extensive experience in Cloud Voice, Contact Center, and IVR platforms. The ideal candidate will have a strong product ownership background, excellent stakeholder management skills, and the ability to translate complex business requirements into well-defined user stories. Candidates with Project Manager, Program Manager, Scrum Master, or Agile Coach backgrounds without hands-on Product Owner experience will not be considered.

Key Responsibilities

• Own and manage the product backlog, prioritizing features based on business value.
• Collaborate with business stakeholders and engineering teams to define product requirements.
• Translate complex business needs into detailed user stories with clear acceptance criteria.
• Drive product decisions independently and manage stakeholder expectations.
• Work closely with Contact Center, IVR, and Cloud Voice teams to deliver scalable solutions.
• Support reporting and analytics initiatives related to Contact Center operations.
• Participate in Agile ceremonies and ensure successful product delivery.

Required Skills

• 2+ years of IT experience with 1 years as a Technical Product Owner.
• Proven experience as a Senior Product Owner (Mandatory).
• Strong experience with Cloud Voice, Contact Center, and IVR solutions.
• Hands-on SQL and database knowledge.
• Experience with end-to-end Contact Center reporting.
• Strong stakeholder management, communication, and decision-making skills.
• Experience writing detailed user stories and acceptance criteria.
• Ability to work independently in a fast-paced Agile environment.

Preferred Skills

• Experience with Twilio IVR and Twilio Insights Reporting.
• Product ownership experience involving Contact Center analytics.
• Exposure to healthcare reporting or compliance requirements.