Product Owner, Digital & Payments

**Posting Deadline: Please submit your application by 11:59 PM PST, November 16, 2026**

Position Type: Permanent

Together, Let’s Do Great Things!

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your opportunity to work, and do good, locally. Are you passionate about shaping seamless digital experiences and the future of payments? Join Coastal Community as our Product Owner, Digital & Payments and take the lead in advancing the digital banking and payment solutions our members rely on every day. You’ll guide products from strategy and planning through delivery, launch, and continuous improvement—turning member insights, business needs, regulatory requirements, and emerging technology into clear priorities and measurable results. Working alongside teams across IT, Risk, Compliance, Operations, Marketing, and our member-facing network, you’ll help create secure, accessible, reliable, and member-centered experiences that make a meaningful impact. If you’re ready to bring ideas to life and help shape what’s next in digital banking, we invite you to apply.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What's the role?

Reporting to the AVP, Enterprise Applications, the Product Owner, Digital & Payments is responsible for owning and advancing Coastal Community’s member-facing digital banking and payments products. This role leads the end-to-end product lifecycle, including contributing to strategy and planning, backlog prioritization, requirements definition, delivery support, launch readiness, and ongoing optimization. Working closely with business stakeholders, IT Solutions, vendors, risk, compliance, operations, marketing, and member-facing teams, the Product Owner ensures digital and payment solutions are secure, accessible, reliable, member-centered, and aligned with Coastal’s strategic objectives. The role translates business needs, member insights, regulatory requirements, and technology opportunities into clear product priorities and measurable outcomes.

Your duties will include:

Product Ownership, Digital Banking and Payments

Product Ownership

• Owns and maintains a single Coastal Community-owned product backlog for assigned products, whether delivery is performed internally or by technology partners, ensuring priorities are clear, actionable, and aligned to member, business, risk, compliance, and technology objectives.
• Defines, prioritizes, and refines epics, features, user stories, acceptance criteria, process flows, and functional requirements to support product outcomes and delivery readiness.
• Leads the end-to-end product lifecycle from discovery and roadmap planning through design, delivery, launch, adoption, and continuous improvement.
• Develops and maintains product roadmaps, release plans, prioritization recommendations, and decision materials informed by member needs, stakeholder input, operational impacts, regulatory change, market trends, technology and vendor dependencies.
• Facilitates discovery sessions, workshops, and leads or participates in sprint planning or release planning, reviews, retrospectives, and stakeholder meetings to gather requirements, resolve issues, confirm decisions, and maintain delivery momentum.
• Supports internal and partner delivery teams solution design, backlog refinement, testing, release readiness, user acceptance testing, issue triage, defect prioritization, and post-implementation review.
• Collaborates with the EPMO to establish and mature product ownership practices (roadmaps, backlog standards, outcome measures, etc.)
• Provides clear reporting and recommendations to leadership on roadmap progress, release plans, risks, trade-offs, adoption, benefits realization, and product outcomes.
• Uses approved AI tools responsibly to accelerate discovery, analysis, requirements, testing and reporting.

Digital Banking and Payments

• Applies digital banking and payments subject matter knowledge to support digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys.
• Collaborates with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors to design and deliver secure, accessible, intuitive, and reliable member and staff experiences.
• Monitors digital and payments product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators to identify opportunities for optimization and continuous improvement.
• Ensures digital and payments products meet security, privacy, accessibility, operational resilience, fraud, and regulatory expectations in partnership with the appropriate subject matter experts.
• Partners with marketing, personal and business banking, operations, learning, and change management teams to support launch planning, internal readiness, communications, training, adoption, and member education for new digital and payment capabilities.
• Works with vendors and external partners to communicate requirements, assess options, influence product direction, coordinate releases, manage dependencies, and resolve issues impacting Coastal Community’s member and staff experience.
• Identifies and assesses AI opportunities in digital and payment journeys, including vendor-enabled AI features, selecting the level of automation based on member impact and compliance to Coastal Community’s responsible AI governance.

Leadership:

• Provides informal product leadership across cross-functional teams by fostering collaboration, shared accountability, clear decision-making, and a positive member-first culture.
• Influences stakeholders, vendors, and delivery partners to align priorities, resolve issues, manage trade-offs, and maintain progress toward agreed product outcomes.
• Models and coaches product practices for stakeholders who are new to them, adapting methods to Coastal Community’s context.

What are we looking for?

• Bachelor’s Degree or Diploma requiring 3-4 years of full-time study, or an equivalent combination of education and experience in Business Administration, Technology, Digital Product Management, Computer Science, Finance, or a related field.
• Product Owner certification/designation (e.g. CSPO, PSPO)

Knowledge and Experience

• Minimum of 5 years of experience, in product ownership, product management, business analysis, digital banking, payments, financial services technology, or project delivery.
• Minimum of 5 years of experience supporting product delivery, digital transformation, banking technology, payments, or cross-functional initiatives.
• Experience working in Agile delivery environments, including backlog management, user story development, sprint ceremonies, release planning, and cross-functional delivery practices; experience with hybrid delivery models and PMO or portfolio management is required.
• Experience working with technology partners and vendor-delivered platforms, including requirements, change requests, release coordination, and acceptance of vendor deliverables.
• Knowledge of digital banking platforms, payment products, payment rails, cards, Interac e-Transfer, EFT/AFT, online account opening, authentication, fraud controls, data analytics, reporting, and regulatory considerations is an asset.
• Proficient with collaboration tools and project delivery tools, and product/backlog management platforms such as Jira, Azure DevOps, or similar tools.
• Ability to use analytics and dashboards to track adoption, performance, and product outcomes.
• Working AI literacy, including responsible use of AI productivity tools and awareness of AI-related risk, privacy, and fairness considerations.
• Excellent organizational, stakeholder management, facilitation, prioritization, and communication skills.
• Experience in a financial institution, credit union, digital banking, payments, or member-facing technology environment is an asset.
• Strong problem-solving and decision-making abilities, with the ability to balance member experience, business value, risk, compliance, operational impact, and technology feasibility.
• Ability to work independently and collaboratively in an evolving operation model with shared accountability across business, technology, and vendors, balancing multiple priorities and stakeholders.

Who are we?

Established in 1946, Coastal Community Credit Union puts people's needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here in BC.
• We’re a growing organization with $5.6 billion in assets under management.
• Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) - $81,156.00 to $90,173.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!