Product Owner (Onsite Hanoi)

You’ll do

• Take ownership of GemPages’ key business metrics, including paid stores, activation, retention, churn and ARPU, with monthly performance reporting.
• Analyze churn by cohort and segment (uninstall vs. downgrade) to identify root causes and drive roadmap initiatives that improve retention.
• Improve the merchant journey from installation to first published page and paid plan upgrade by tracking funnel performance and addressing conversion drop-offs.
• Lead monetization initiatives across plan mix, pricing and packaging, with a focus on driving upgrades to higher-tier plans such as Optimize.
• Conduct customer interviews, draw insights from Intercom, Customer Success feedback and product usage data, then validate opportunities through A/B testing to guide product decisions.
• Own the GemPages roadmap and prioritization, translating product strategy into clear PRDs and user stories for three Engineering squads (~12 engineers), with requirements prepared 1–2 sprints ahead of delivery in a Dual-Track Agile workflow.
• Partner with Product Design to define UX and user flows, working alongside Delivery, Tech Leads, and QA to ensure features are delivered on time and meet quality standards.
• Collaborate with other teams (GemX, GemUpsells...) to develop combined product experiences, tracking the performance of GemPages + GemX and GemPages + GemUpsells separately.
• Shape GemPages’ AI-powered page-building strategy, including MCP and agent integrations, while assessing opportunities against Shopify Sidekick and emerging AI-native builders.
• Partner with Customer Success and Marketing to strengthen merchant onboarding, in-app messaging, release communications, and Shopify App Store listings, helping merchants discover and get more value from GemPages.

You Have…

Main Requirements

• 3+ years of experience as a Product Manager or Product Owner in a SaaS product, with direct ownership of key business metrics such as retention, activation, conversion or revenue.
• A proven track record of improving product or business metrics through data-driven decisions, with clear examples of results and measurable impact.
• Strong analytical skills, with hands-on experience in funnel analysis, cohort, retention analysis and A/B testing. Comfortable using SQL or BI dashboards to support product decisions.
• Solid product discovery and prioritization skills, including customer interviews, problem framing, hypothesis validation and frameworks such as RICE or impact vs. effort.
• Strong documentation skills, with experience writing PRDs, user stories and acceptance criteria, as well as collaborating with Design and Engineering teams in Agile/Scrum environments.
• Good command of English, with fluent reading and writing skills and good spoken communication
• Strong business acumen, with an understanding of subscription business models, pricing and packaging, and SaaS unit economics.

Preferred

• Experience with Shopify apps, eCommerce platforms, page builders, no-code tools or conversion rate optimization (CRO).
• Experience with product-led growth (PLG), freemium-to-paid conversion or pricing and packaging initiatives.
• Hands-on experience with AI/LLM products or AI-powered features in production.
• Experience running an eCommerce store or building landing pages for online businesses.
• Familiarity with tools such as GA4, Mixpanel, PostHog, Power BI, Figma, ClickUp, Jira, or Claude.

We offer...

• Salary range: Up to $3000
• Performance review & competency evaluation: 2 times per year
• Lunch meal & parking fees provided
• Annual performance bonus & 13th–month salary: up to 3-month salary (based on your devotion and business efficiency)
• Holiday bonus & company trip
• Remote working days: 12 days per year
• Annual leaves: 12 days per year
• Well-being treatment: annual health check-up at top clinic in VN, weekly therapy treatment, monthly team bonding, ….
• Training program: comprehensive product training for all newbies and continuous learning programs aligned with company policy

Why you’ll love working here

• Build a new product from the early stage and see your work directly shape the product.
• Work at the intersection of AI, Shopify, and eCommerce with real merchant use cases.
• Collaborate closely with Product, Design, and technical/business leadership.
• Develop strong product thinking and customer-centric engineering skills.
• Have room to grow toward broader technical or people leadership as the product and team scale.
• Work in a collaborative environment with flexible working hours and continuous learning opportunities.
• Flexible working time:

+ Morning: 7:00 am -12:00 pm (check in from 7:00 am to 9:00 am)

+ Afternoon: 1:00 pm - 6:00 pm (check out from 4:00 pm to 6:00 pm)