Product Owner Service Centre & Telephony, Temporary

Aviso Wealth: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca . The Opportunity: We are looking to fill an opening for a Product Owner to join the Client Experience, Marketing, and Communications (CXMC) team for 12 months. Reporting to the Supervisor, the Product Owner is responsible for managing the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The Product Owner ensures the delivery team’s work is maximized in obtaining the highest value for the product, so our customers don’t simply use our products; they choose to do business with us each day because our product experience is intuitive and a pleasure to use. In this role, you will actively cultivate strategic partnerships, positioning our organization as a trusted advisor and partner and you will put the clients' needs at the forefront and seek data to truly understand how our customers want to engage with our product. Your focus will be on getting things done and delivering high-quality solutions that exceed expectations. You will foster collaboration and work harmoniously with cross-functional teams; building trust and encouraging inclusion. You will lead your team towards peak performance, providing regular coaching, removing roadblocks, and providing the resources necessary for their success. Who you are: Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization What your day looks like: Draft product briefs that define objectives, strategies, and expected results Leverage data to make informed decisions about the product's direction to align with business goals Engage with stakeholders during visioning and concept development of the product, ensuring their input is considered, their expectations are managed, progress is reported, and concerns are addressed Perform discovery on relevant topics to gather information for requirements, initiating or advancing analysis efforts to inform product decisions Assess and prioritize stories, epics, and themes to align the team's work with the product strategy Manage the product backlog, plan iterations, and elaborate on user stories to provide the development team with clear and actionable tasks Take responsibility for the delivery of new features and updates, managing dependencies, mitigating risks, and ensuring the development team understands items in the backlog Implement user-centric decision making by balancing user needs, IT constraints, and relationships with external partners to prioritize activities that maximize user value Look for ways to continuously improve the product and enhance the customer’s experience through user feedback, performance data, and industry trends