Product Portfolio Manager

JOB SUMMARY The Product Portfolio Manager role supports our goal of ending avoidable blindness around the world by helping ensure that Cybersight’s digital products continue to meet the needs of eye care professionals and the communities they serve. As an essential member of the Telehealth team within the global program department, the Product Portfolio Manager is responsible for shaping and prioritizing the development of the Cybersight product portfolio, including telemedicine, e-learning, webinars, and AI-enabled tools, through close engagement with stakeholders, portfolio-wide oversight, and ongoing testing and improvement. BACKGROUND The Telehealth team is responsible for technology support of Orbis programs, which includes the telemedicine and online learning platform, Cybersight. The team focuses on integrating Cybersight with Orbis programs across the world and work together to expand Orbis’s clinical, educational and technology initiatives while developing long-term relationships with physicians, telehealth-partnering hospitals, educators, and IT & communications specialists. The team also closely monitors trends and new innovations in the healthcare technology and public health space that should be nurtured in order to revolutionize practice in the low-resource settings we serve. REPORTING & WORKING RELATIONSHIPS Reporting to the Associate Director, AI & Software Engineering, the Product Portfolio Manager will work closely with the in-house development team, country teams, users, and external partners to support the development and continuous improvement of the Cybersight portfolio, including telemedicine, e-learning, webinars, and AI-enabled products. ESSENTIAL JOB FUNCTIONS / KEY AREAS OF RESPONSIBILITY · Coordinate, support, and conduct frequent product testing, including user acceptance and adversarial testing, to identify issues, risks, and improvement opportunities. · Work closely with the technical team to shape feasible, high-impact product improvements. · Support roadmap development and work prioritization based on user value, technical constraints, organizational goals, and available resources. · Engage regularly with country teams, mentors, and medical advisors to validate user needs and ensure products remain relevant and effective in low- to middle-income country contexts. · Gather, assess, and translate feature requests and stakeholder needs into clear product priorities and recommendations. · Contribute to product documentation, business requirements, and cross-functional planning activities. QUALIFICATIONS & EXPERIENCE · Degree in a relevant field or equivalent experience · 5+ years working in product management, digital product delivery, business analysis, or a similar role in an enterprise / NGO / healthcare setting · Experience managing or supporting multiple digital products or platforms · Experience gathering and prioritizing product requirements from diverse stakeholder groups · Experience working closely with software development teams through planning, testing, and release cycles · Experience with web-based and mobile-responsive SaaS applications · Ability to work effectively with both technical and non-technical stakeholders · Preferred: Experience in digital health, global health, or healthcare technology · Preferred: Experience working in low- to middle-income country contexts · Preferred: Familiarity with cloud-based application environments such as AWS and Cloudflare · Preferred: Experience with AI-enabled products or clinical decision support / screening tools · Preferred: Experience working in Agile product development environments SKILLS & ABILITIES · Strong product prioritization and decision-making skills · Ability to balance strategic thinking with practical delivery needs · Strong stakeholder management and relationship-building skills · Ability to challenge assumptions and test products thoroughly from a user and risk perspective · Good understanding of digital product development processes and technologies at a high level · Strong written and verbal communication skills · Comfortable working in an Agile environment and fully remote team · Proactive approach to problem solving and continuous improvement · Ability to work across a broad portfolio and manage competing priorities · Commitment to user-centered design and delivering value in resource-constrained settings To learn more about Orbis, go to http://www.orbis.org Orbis is an Equal Opportunity Employer. As a global organization, we welcome qualified applicants from diverse backgrounds and cultures who reflect the five Orbis values of Trust, Caring, Commitment, Accountability, and Excellence.