Product Quality Assistant

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are seeking a proactive and detail-oriented Product Quality Assistant to join our dynamic team. This role will support the end-to-end product development process by coordinating sample management, supplier communication, and production timelines. This role ensures the smooth execution of product launches by maintaining accurate documentation, facilitating cross-functional collaboration, and contributing to the creative and commercial success of the product range.

You'll be;

• Assisting in the creation and refinement of product specifications, including tech packs, and sample approvals. Ensuring visual consistency and quality across all development stages.

• Managing the receipt, tracking, and inspection of physical samples (counter samples, buying samples). Liaising with suppliers to ensure timely delivery and accurate execution of sample requirements.

• Communicating with factories and internal teams (including the Korean team) to align on sample expectations, development progress, and pricing negotiations.

• Maintaining sample trackers, approval records, contribute to the critical path and attend relevant meetings to support timely development.

• Maintaining and organising the product archive system as well as the design room.

You'll have;

• Exceptional attention to detail and organisational skills.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• A positive, can-do attitude with a proactive approach to problem-solving.

• The ability to work both independently and collaboratively within a team.

• Excellent time management and prioritisation skills.

• Strong communication skills.

• Knowledge of fabrics and materials.