- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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What you will do
CEM Systems, a Johnson Controls company and a leading provider of access control and integrated security management solutions, is seeking a Product Returns Coordinator to support the efficient management of customer product returns.
The successful candidate will coordinate the end-to-end returns process, working closely with customers and internal teams to ensure products are repaired, replaced, or resolved in a timely manner. This role is essential in maintaining customer satisfaction, supporting key accounts, and ensuring operational continuity within the Security Products team.
How you will do it
- Manage and coordinate the product returns (RMA) process from receipt through to resolution.
- Act as the primary point of contact for customers regarding return enquiries and status updates.
- Liaise with Technical Support, Engineering, Manufacturing, Quality, Logistics, and Customer Service teams to drive timely outcomes.
- Track and maintain accurate records of all return cases within business systems.
- Monitor return backlogs and proactively escalate delays or issues.
- Produce reports on return volumes, turnaround times, and outstanding actions.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.
What we look for
- Previous experience in a coordination, customer service, logistics, order management, or operations support role.
- Strong organisational and administrative skills with excellent attention to detail.
- Experience using ERP, CRM, or case management systems.
- Excellent communication and stakeholder-management skills.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable
- Experience with product returns, warranty claims, repairs, or RMA processes.
- Experience within a manufacturing, technology, electronics, or security products environment.
Key Competencies
- Customer Focus
- Organisation and Planning
- Problem Solving
- Attention to Detail
- Collaboration
- Accountability
Why Join Us?
This is an opportunity to play a key role in ensuring a positive customer experience and supporting the delivery of world-class security solutions. By facilitating the efficient resolution of product returns, you will help strengthen customer relationships and contribute to the success of a globally recognised business.
#GOSIA
About Us
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.