Product Specialist

Fully Remote • Arizona - Charlotte, NC 28273

The Product Specialist at LUTZE Inc. is a customer facing product expert for wire & cable, cable assemblies and related accessories. The role is supporting our sales team with technical expertise by providing application and product knowledge, helping to select the right product for the application, advising on code and installation practices and offering solutions to customer problems. The Product Specialist also listens to customer concerns, provides helpful information, and ensures customer satisfaction through positive interactions.

The Product Specialist must be able to suggest additional products or services to customers, thereby increasing revenue and fostering repeat business. All activities are focused on supporting the sales effort while staying focused on the company’s product roadmap objectives. The position is part of the product management team and reports to the Product Market Manager.

Qualifications

• Serve as the primary technical expert for wire & cable, cable assemblies, and related product solutions.
• Partner with the sales team to identify customer requirements, recommend appropriate products, and develop effective application solutions.
• Provide technical consultation to customers, distributors, and channel partners regarding product selection, performance, installation practices, and applicable industry standards.
• Support revenue growth by identifying cross-selling and upselling opportunities that enhance customer value and satisfaction.
• Deliver product training and technical presentations to internal sales teams, distributors, and customers.
• Assist with quotation activities by conducting application reviews, competitor product cross-references, and technical assessments.
• Act as a liaison between Product Management and Sales, ensuring effective communication of product updates, market feedback, customer needs, and competitive intelligence.
• Monitor market trends, emerging technologies, and competitor activities, providing actionable insights to Product Management.
• Support product launches through effective product positioning, messaging, customer education, and field adoption strategies.
• Collaborate with Marketing on technical content development, promotional initiatives, trade shows, customer events, and industry presentations.
• Investigate and resolve customer technical concerns while ensuring a high level of responsiveness and customer satisfaction.
• Contribute to the execution of the company's product roadmap by aligning field activities with strategic business objectives.
• Maintain strong relationships with key customers, distributors, and industry partners to drive long-term business growth.
• Document customer interactions, technical inquiries, market opportunities, and product feedback to support continuous product improvement.
• Travel throughout assigned territories to support customer visits, training sessions, sales initiatives, and industry events (approximately 30% travel).

Requirement

• Technical knowledge of wire & cable, cable assemblies, or related industrial products.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal, written, and presentation skills.
• Customer-focused with the ability to build strong relationships.
• Self-motivated, organized, and able to work independently in a remote environment.
• Experience supporting sales teams with technical product recommendations.
• Ability to travel up to 30%.