Product Specialist - Workers' Compensation

Overview

The Product Specialist I - Technical Services supports the maintenance, implementation, and administration of Workers' Compensation products, regulatory filings, and related business systems. This role assists in monitoring bureau and regulatory changes, conducting research and analysis, validating product implementations, and supporting testing activities to ensure compliance and operational effectiveness.

The Specialist works closely with Product Management, Underwriting, Actuarial, Operations, and Information Technology teams to support business initiatives, investigate system issues, document business requirements, maintain product configurations, and ensure company systems accurately reflect approved filings and business requirements. The role serves as a key contributor in the identification, documentation, testing, and implementation of system enhancements, regulatory changes, and defect resolutions.

This position provides an excellent opportunity to develop expertise in Workers' Compensation insurance, regulatory compliance, product management, systems analysis, and cross-functional project management.

Note, this role works 4 days in office and 1 day remotely. Our office is currently located downtown Cleveland, OH in early 2027 operations will move to Mayfield Hts, OH.

Responsibilities

• Monitor Workers' Compensation bureau circulars, regulatory bulletins, and industry communications to identify changes requiring review or implementation.
• Assist in the preparation, review, submission, and maintenance of Workers' Compensation product filings, forms, rules, rates, and related regulatory documentation.
• Conduct research using NCCI and independent bureau state websites to support filing, compliance, and product management activities.
• Support the implementation of product, system, and regulatory changes by documenting requirements, coordinating activities, and assisting with project execution.
• Perform system validation and data analysis to ensure rates, rules, forms, and product configurations are implemented accurately and align with approved filings and business requirements.
• Investigate system discrepancies, operational concerns, and reported issues; document findings and collaborate with business and IT teams to identify and implement solutions.
• Gather and document business requirements for system enhancements, updates, and defect resolution efforts, ensuring requirements are clearly communicated to Information Technology teams.
• Assist with system testing activities, including test planning, execution, defect tracking, and User Acceptance Testing (UAT), to validate implementations and system changes.
• Utilize Microsoft Excel and other reporting tools to analyze data, perform reconciliations, develop reports, and support business decision-making.
• Develop and maintain documentation related to product management, system enhancements, testing activities, and operational processes.
• Collaborate with Product Management, Underwriting, Actuarial, Operations, Claims, and Information Technology teams to support strategic, operational, and regulatory initiatives.
• Identify opportunities to improve processes, strengthen controls, enhance reporting capabilities, and increase operational efficiency.
• Develop knowledge of Workers' Compensation products, bureau rules, regulatory requirements, and company systems through ongoing training and hands-on experience.

Qualifications

Required Qualifications

Bachelor's degree in Business, Insurance, Finance, Economics, Mathematics, Information Systems, Risk Management, or a related field; equivalent experience may be considered.

• Interest in Workers' Compensation insurance, product management, regulatory compliance, systems analysis, or business operations.
• Strong analytical, problem-solving, and organizational skills.
• Advanced Microsoft Excel skills, including the ability to create formulas, utilize pivot tables, analyze and reconcile data, perform data validation, and develop reports to support business decisions.
• Strong attention to detail and commitment to accuracy.
• Effective written, verbal, and interpersonal communication skills.
• Ability to manage multiple assignments, prioritize workload, and meet deadlines in a fast-paced environment.
• Strong collaboration skills and the ability to work effectively with cross-functional business and technical teams.
• Ability to quickly learn new systems, technologies, and business processes, and apply that knowledge effectively in a dynamic environment.
• Demonstrated openness to coaching and constructive feedback, with a commitment to continuous learning, professional development, and process improvement.

Preferred Qualifications

• Exposure to insurance, financial services, business operations, or a related field.
• Strong interest in product management, business analysis, systems analysis, or regulatory compliance.
• Exposure to project work, system testing, process improvement, or requirements gathering.
• Basic knowledge of SQL, reporting tools, or data analysis techniques.

Benefits & Perks

• Comprehensive medical plans, including PPO and HDHP options with prescription coverage
• Health Savings Account (HSA) with employer contributions and Flexible Spending Accounts (FSAs)
• Dental and vision coverage, including LASIK and hearing aid discounts
• Company-paid life insurance, AD&D, short-term and long-term disability coverage
• Paid maternity leave
• 401(k) with company contributions and matching opportunities
• Employee Assistance Program (EAP) with emotional, financial, work-life, and legal support resources
• Wellness program with opportunities to earn rewards and premium discounts
• Generous PTO starting at 18 days annually, increasing with tenure
• 15 paid holidays each year (subject to business needs)
• Additional voluntary benefits including accident, critical illness, legal services, backup child/elder care, and student loan refinancing