Product Support Analyst with Dutch

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.

We are looking for a Product Support Analyst with Dutch to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between Dutch-speaking customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.

This opportunity is suitable for someone who communicates confidently in Dutch and English, enjoys helping customers, and is comfortable managing multiple tasks at once.

Key takeaways:

Salary: 8 000 PLN - 11 000 PLN gross on the Contract of Employment (including a language allowance)

Working model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office

Working hours: 9 AM - 6 PM shift

Location: Krakow

Recruitment process:

• A call with Motife recruiter (30 min)
• Criteria Cognitive Aptitude Test
• Hiring Manager Interview (45 min)

Responsibilities:

• Support Dutch-speaking customers through phone, live chat, and online cases.
• Investigate product-related questions and resolve issues clearly and efficiently.
• Manage your case queue, follow-ups, and customer communication.
• Document cases accurately and escalate bugs or complex issues when required.
• Work with Product Support, Engineering, and QA teams.
• Participate in training, coaching, and knowledge-sharing activities.

Requirements:

• Professional proficiency in Dutch and English (spoken and written), with confidence in handling customer conversations and written inquiries.
• Strong communication, customer-service, and organizational skills.
• Ability to manage multiple cases and take ownership of customer issues.
• Willingness to learn new products and technical concepts.
• Previous customer service or support experience is an advantage.
• Experience with SaaS products, support platforms, or SQL is a plus but is not required.

What we offer:

• Medical care
• Life insurance
• Multisport

Apply now

If you speak Dutch and English, enjoy helping customers, and want to develop your skills in a global SaaS environment, we'd love to hear from you. Apply via our careers page and please submit your CV in English.