Product Support Specialist

TTI, Inc., is in search of our next Product Support Specialist for our Global Resource Center located in Guadalajara, Mexico. This role assists the Product Manager and Product Buyer(s) with daily purchasing related support including, but not limited to, approved purchase order entry and/or purchase order acknowledgement processing; expediting past due deliveries from suppliers; maintaining the TTI system to ensure accurate factory delivery dates are reflected; and assisting with processing accounting, receiving and customer rejected concerns.

What our Product Support Specialist do:

• Assists with entering all approved purchase orders with suppliers and effectively obtains and processes purchase order delivery acknowledgements.

• Expedites past due deliveries from suppliers with a priority on parts with existing customer requirements.

• Using a variety of data sources (e.g. purchase order acknowledgements, back order reports, factory systems), ensures factory delivery dates are accurately updated and maintained in the TTI system.

• Expands personal product knowledge to effectively support sales and to ensure personal growth opportunity.

• Assists Product Managers/Buyers with a variety of other accountabilities, including but not limited to, responding to branch requests/issues with a sense of urgency, and assisting with processing accounting, receiving and customer rejected concerns including but not limited to Nonconforming product.

What we look for:

• High School diploma or higher education degree with at least 1 year of related work experience is required.
• Strong verbal and written communication skills in both Spanish and English
• Strong alphanumeric data entry skills with good quality
• Possess strong attention to detail skills
• Ability to multitask
• Working knowledge of computer systems including Microsoft Outlook and Excel
• Strong teamwork orientation
• Exhibits a strong customer service orientation with a strong sense of urgency to respond to internal customer needs

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.