Product Support Specialist

Description

As a remote contractor Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. Major responsibilities of the contractor Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a temporary, customer-facing position providing support to our external customers via phone and chat. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, general product knowledge, and tax form navigation. Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries. Provide timely phone and chat support to TaxAct DIY customers. Ability to manage and respond to up to three (3) customer chat interactions concurrently. Communicate trending issues to management. Recommend updates and/or new help topics and send them to supervisor. Promote teamwork and foster collaboration. Convey a professional and positive image internally and externally. Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner. May be cross trained on other product lines to support other queues, as needed.[AW1.1] Additional job duties as needed.

Skills

Troubleshooting, Help desk, Customer service, Customer support, Service desk, Technical support

Top Skills Details

Troubleshooting,Help desk,Customer service,Customer support,Service desk

Additional Skills & Qualifications

At least 1 year of experience in a customer service role. Understanding of common tax forms and terminology. Experience providing software support in a call center environment is a plus (WFH or on-site). Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Critical thinking and strong problem-solving skills. Skilled in utilizing internal tools and support materials for efficient resolution Excellent time management skills. Demonstrates professionalism and helps maintain a positive and productive work atmosphere Flexibility to work a modified schedule during tax season due to adjusted business hours and needs. Typing skills 25+ WPM required. Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Coppell, TX.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Coppell, TX.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.