Product Support Specialist I - Casino Audit

At Aristocrat, we believe in bringing happiness to life through the power of play, and our mission is supported by our innovative and ambitious team. As a Product Support Specialist I, you will play a pivotal role in supporting our world-class OASIS system customers. This role is uniquely positioned to impact our organization by ensuring flawless audit application support and delivering outstanding customer service. Join us in Las Vegas, NV, where you will be part of a dynamic, modern environment that values collaboration, excellence, and continuous growth!

What You'll Do

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T-SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.

What We're Looking For

• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Proven customer service orientation and ability to handle difficult situations professionally.
• Preferred experience with T-SQL and database concepts.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.
• An Associate degree or equivalent experience combined with education is preferred.
• Proficiency in English (reading, writing, speaking, understanding).
• Preferred experience in casino operations.
• This role requires registration with the Nevada Gaming Control Board (NGCB) and may require registration in other gaming jurisdictions where Aristocrat operates.
• The position involves working in an office environment, maneuvering around the workspace, and operating a computer and other office equipment.

• You'll need to be self-motivated, adaptable, and capable of managing multiple tasks simultaneously, with a strong attention to detail and confidentiality.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/