Product Support Specialist - L0

This role is for one of the Weekday's clients Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA) Min Experience: 0+ years Location: Bengaluru, Remote (India) JobType: full-time What you’ll do This role is a mix of supporting customers who reach out over live chat, calls & emails. You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement). Experience at an early stage SaaS startup would be a plus (this is not a hard requirement). You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Must-have skills Customer Support, Customer Service Good-to-have skills Technical Support