Job Description
Tahche Outsourcings US partner is a branded products agency that designs, sources, and manufactures branded promotional products, merchandise, apparel, and corporate gifts for major brands. They help customers with eCommerce solutions, creative graphic design services, and kitting and fulfillment projects.
We are looking for a PRODUCTION ADMIN to provide support, with minimal guidance, to supplier management and help ensure orders are fulfilled accurately and on time. The individual will be responsible to provide support with managing orders through to delivery. The primary function is to ensure the business is running smoothly behind the scenes and that all our orders in production with our supplier partners are being fulfilled and produced as per the purchase orders and client requests. The individual will be responsible for helping communicate with the customers by providing them production proofs, order updates, tracking numbers and navigating through potential set-backs that happen after orders are in production.
This is a full-time role, on a US shift and on a home-based work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Core Competencies:
Attention to Detail - Demonstrates a high level of accuracy and thoroughness in all work.
Communication and Collaboration - Effectively conveys information in a clear, concise,and professional manner, both verbally and in writing.
Problem Solving and Initiative - Identifies issues proactively and applies sound judgment to develop and implement effective solutions.
Organization and Time Management - Efficiently plans, prioritizes, and coordinates tasks to meet deadlines and manage competing demands.
Technical Proficiency and Systems Navigation - Exhibits competence in utilizing relevant software, tools, and platforms to perform job functions.
Essential Responsibilities:
Managing the production process alongside our vendors and communicating updates ina timely manner to our clients
Working hand in hand with our fulfillment center(s) to get one-off requests shipped outfor our clients
Import batch orders, export tracking reports, check inventory counts, and maintainlog-in info for our fulfillment and kitting jobs
Send proofs to our clients for approval if/when needed
Navigate and help resolve art issues with our vendors, utilizing the art team if/when needed
Follow up with suppliers for tracking information
Sending tracking to customers
Navigating any shipping related issues such as address corrections, customs forms,returns, etc.
Communicating with clients regarding shipping issues, tracking updates, delivery confirmations, etc.
Assist with shipping labels, shipping estimates, scheduling freight pick-ups, courier pick-ups, etc.
Daily Deliveries - utilizing the Production Report to inform the team of all orders that delivered the day prior
Managing & updating the Production Report on Commonsku on a daily basis
Help resolve error orders and client issues with the assistance of the Sales Team
Assist with blank apparel discrepancies - communicate with the supplier and the decorator to get issues resolved
Update and maintain supplier changes internally - contact info, email addresses,warehouse locations, etc.
Minimum Qualifications:
1+ years of professional work experience required
1+ year of promotional item procurement or logistics experience preferred, but not required
Ability to work in a remote environment with strong, reliable internet access