Production Support / Application Support

Job Title: Production Support / Application Support Location: Pittsburgh, PA or Lake Mary, FL (Hybrid 2 to 3 days onsite) Type: Contract-to-Hire (6 months CTH) Minimum Experience Required: 10+ Years Job Description: We are seeking a highly experienced Production Support / Application Support professional to join our team supporting a major financial services client. The ideal candidate should have a strong background in application support, scripting, and systems operations within a complex enterprise environment. Key Responsibilities: Provide L2/L3 support for business-critical applications in a hybrid on-prem/cloud infrastructure. Troubleshoot and resolve technical issues related to applications, infrastructure, databases, and integrations. Perform platform administration tasks including deployments, upgrades, incident resolution, and change management. Analyze securities data and vendor market pricing feeds for timely and accurate processing. Collaborate with development, QA, DevOps, and infrastructure teams to support end-to-end delivery and operations. Maintain system and operational documentation, including architecture diagrams, runbooks, test plans, and incident reports. Automate deployments and routine tasks using scripting and DevOps tools. Participate in on-call rotation for production support. Mandatory Skills: Programming/Scripting: Java, Perl Scripting, Shell Scripting Database: Oracle, SQL Server (strong SQL skills required) Operating Systems: Windows, UNIX/Linux Monitoring Tools: AppDynamics, Prometheus, Splunk, Cloud Probes, Moog (or similar) CI/CD Tools: GitLab or equivalent Project Tools: JIRA, Confluence Cloud: Experience in internal and external cloud platforms Vulnerability Management: Experience identifying and addressing security vulnerabilities Preferred Skills: Experience with ETL tools such as Pentaho, Snowflake Background in financial services , particularly understanding of securities and market data Exposure to Agile/Scrum methodologies Familiarity with automated deployment pipelines and related DevOps practices Soft Skills: Strong analytical and problem-solving skills Excellent communication and documentation abilities Detail-oriented with a proactive mindset Ability to work independently and collaboratively in a fast-paced environment