Production/Application Support Engineer (Level 3/4)

Position: Production/Application Support Engineer (Level 3/4)

Location: Montreal, QC (Hybrid)

Employment Type: Full Time

Experience Required: 10 + Years

Role Summary:

We are looking for an experienced Production/Application Support Engineer (L3/L4) to provide advanced support for business-critical applications and infrastructure. The ideal candidate will have strong expertise in Unix/Linux, Python, Perl, IBM DB2, NAS Storage, and Archiving Applications, with proven experience in troubleshooting complex production issues across on-premises and cloud environments.

Required Skills:

• Strong experience in Unix/Linux Administration
• Proficiency in Python and Perl Scripting
• Hands-on experience with IBM DB2 Database Support
• Experience with NAS Storage Management
• Knowledge of Archiving Applications
• Expertise in Production/Application Support (L3/L4)
• Strong understanding of Incident, Problem & Change Management
• Experience supporting Cloud and On-Prem Infrastructure

Key Responsibilities:

• Provide L3/L4 production support for enterprise applications and infrastructure.
• Troubleshoot and resolve complex application, database, storage, and operating system issues.
• Manage and support Unix/Linux servers and environments.
• Develop and maintain automation scripts using Python and Perl.
• Monitor, maintain, and optimize IBM DB2 databases.
• Support NAS Storage platforms and archiving solutions.
• Perform incident, problem, and change management activities.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Collaborate with development, infrastructure, and cloud teams to ensure system stability and performance.
• Participate in on-call support and critical production issue resolution.

Good to have Skills:

• 8+ years of Production/Application Support experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience in highly available, mission-critical enterprise environments.