Professional Development Director

POSITION SUMMARY

The Professional Development Director has a wide range of responsibilities that directly correlate to the successful delivery of services and solutions to the client base of Ferrilli. The position is responsible for managing a team of employees, ensuring high customer satisfaction, as well as performing duties that will enhance the operations of delivery for the organization.

ESSENTIAL FUNCTIONS

• Employee Management:
  • Schedule and lead developmental meetings with direct reports.
  • Assist employees with creating a professional development plan on an annual basis.
  • Guide employees into productive habits that encourage success in their positions.
  • Ensure employees are completing and keep up to date with all product certifications and training.
  • Build trust-based relationships with team to include an in-depth understanding of professional aspirations, experiences, strengths, development needs and relevant personal circumstances.
  • Manage bi-annual evaluation process and continuous feedback in close cooperation with project managers and leadership.
  • Participate in the recruitment and interviewing process for new consultants; assist HR team with employee onboarding as needed.
• Customer Satisfaction
  • Provide employees with guidance on proper customer service techniques.
  • Monitor customer service scores of employees on NPS and ad-hoc feedback loops-both.
• Operational
  • Assist Vice President, People with identifying resource needs for future work.
  • Coordinate with and support Resource Managers and Engagement Directors in providing back-up for employee absences or resource shortages.
• Organizational
  • Ensure the Ferrilli team members are following the guiding principles of the company manifesto.
  • Deliver presentations to the organization on the company policies, manifesto items, or during orientations.
  • Coordinate with and support Resource Managers and Engagement Directors to backfill needs due to absence or resource shortage.

QUALIFICATIONS

• A Bachelor’s degree in related field required.
• A minimum of 8 years’ experience leading both the financial and client relationships for numerous projects.
• Hands on technical or functional experience in practice area.
• Willingness to travel when required for client or internal business.