Professional Early Collections with Dutch

Professional Early Collections with Dutch Join a fast-growing company and contribute to projects for a leading automotive client in a dynamic, international environment. We usually respond within three days Objective of the Role: The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements. The focus of Retail Collections department is loss mitigation through negotiating with customers to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss our client. Main Responsibilities: • Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements. • Use negotiation tools to determine a customer’s reason for delinquency. Provide proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender). • Provide restructuring agreements to qualified customers • Provide support to collections third parties (B2B) • Manage of incoming/outcoming calls, emails, letters, faxes and payments allocations. Education / Professional Experience / Competencies: Strong foreign language skills: Dutch C1 and English B2 Call center experience for a minimum of 6 months (inbound AND outbound calls) Basic knowledge of leasing and financing (nice to have) Banking or commercial vocational training preferable (nice to have) Initial experience in receivables management or customer service Good knowledge in the area of conflict management and customer interaction Strong communication skills, flexibility, negotiation skills, and assertiveness Teamwork skills as well as reliability and an independent working style Ability to make decision based on context and risk analysis Fast learner Department BPO/SSC Role Customer Service Representative Locations Bucharest Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.